ConvoZen.AI

Conversational Intelligence for Customer Success

4.9•11 reviews•

1.7K followers

Conversational Intelligence for Customer Success

4.9•11 reviews•

1.7K followers

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Customer support tools

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Automation tools

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AI Chatbots

ConvoZen.AI is the Analytics GPT for complete visibility into every customer interaction. A must-have conversational AI solution for automated call audits, agent performance & conversational intelligence.

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Launch tags:

Sales•SaaS•Artificial Intelligence

Launch Team

Zaher Abdul Azeez

ConvoZen.AI

Maker

📌

Hey Product Hunt fam! 👋 I’m Zaher, maker at CallZen.AI. Being part of the Product Hunt community and every day I am inspired by watching the maker's journey on this platform. :) Today, I’m excited to launch on Product Hunt for the first time. We're thrilled to unveil CallZen — our labor of love designed to redefine how businesses interact with customers. In a world where every conversation counts, we believe in empowering businesses with the right tools to make each dialogue impactful. CallZen.AI is a Conversational Analytics tool that lets you extract, track & report on valuable insights from your conversation data. It offers a broad spectrum of features for conversational insights across calls, chats and meetings, helping you understand what your customers are saying and how your agents are responding. 🧠 AI-Insights: Dive deep into customer needs with Semantic Moments Capturing. Understand conversations like never before. 🌍 Multilingual Transcription: Speak the global language! Break barriers with Seamless Transcriptions & Dialogue Comprehension. 📞 Call Summaries: Get concise summaries and identify key moments smartly. 🔍 ❤️ Sentiment Analysis: Feel the pulse of your conversations. Drive customer loyalty with empathetic responses. Boost agent game with nuanced feedback. 🔒 Automated Compliance Management: Say goodbye to compliance woes. Automated QA & Precise Call Scoring for top-notch interactions. 🚀 Agent Performance: Uplift team morale! From insightful coaching to effective incentives, we got it covered. 📊 Reports & Analytics: Crystal-clear insights at your fingertips. Interactive dashboards & custom reports for those eureka moments! 💡 🔌 Smooth Integrations: Connect effortlessly. From CRMs to emails, we blend right in. Stay on top with real-time alerts & notifications. Sign up here to try now: https://callzen.ai/ We're super eager to hear your thoughts and feedback! Let's solve customer interactions together. 🥳

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2yr ago

Momcilo Stojkovic

Videobolt

@zaher_abdul_azeez Congratulations on launching! Intrigued about the Sentiment Analysis feature. How does it handle varying nuances (or regional slang) in conversations to accurately gauge sentiment? Kudos again on the launch!

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2yr ago

Nastassia

Scade.pro

@zaher_abdul_azeez it looks fantastic! Congrats and best of luck!

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2yr ago

Alexander Ptitsyn

Scade.pro

Hi Zaher! Thank you for outstanding platform. I hope this product will be great very fast!

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2yr ago

Sarga S Nambiar

ConvoZen.AI

Maker

@zaher_abdul_azeez @mocarg Thanks for your wishes!! Let me take the query on behalf of my teammate, Zaher. Appreciate your query. This is exactly what we have been trying to solve with CallZen. Our solution is fine tuned and customisable for typical conversational & dialogue settings. We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model finetuning and adaptation for custom conversational settings

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2yr ago

Sergei Petrov

PingMi

@zaher_abdul_azeez 🔥 Great job, guys!🔥 Good luck!

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2yr ago

Rohan Chaubey

Hunter

📌

Happy to hunt, CallZen! :) I had the privilege of getting to know the CallZen team and leadership up close, and I must say, their unwavering passion for excellence is truly inspiring. From the moment I discovered their product, it was clear that they poured their hearts and souls into creating something special. The dedication and commitment that the team has shown in crafting a seamless and efficient Conversational Analytics tool is awe-inspiring! Extract, track & report valuable insights from conversations to understand customer feedback and agent performance. Kudos to the entire CallZen team for their hard work, ingenuity, and relentless pursuit of perfection. I'm excited to see how their product evolves. Keep up the fantastic work, @akhil10s @zaher_abdul_azeez @sarga_s_nambiar @rubansran13 @mjt_singh! 🙌

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2yr ago

Sarga S Nambiar

ConvoZen.AI

Maker

📌

Hey PH Community!! 😃 Thank for your love &feedbacks. I feel so proud to be part of this incredible team, making waves in AI. 🥳 CallZen is an advanced conversational intelligence tool that empowers leaders and agents with AI-driven insights, transforming them into dedicated customer advocates and driving remarkable business success. Transform Business Outcomes with CallZen’s AI-driven data👩‍💻 🎯Sales: Amplify revenue, enhance retention rates, coach your agents with accurate context, and reduce lost opportunities by identifying critical drivers 👬Customer Experience: Elevate the customer experience by pinpointing their deepest concerns, uncovering the reasons behind negative sentiments, identifying top grievances, and safeguarding them from fraudulent activities. 📝Compliance: Ensure seamless regulatory compliance with our AI-powered QA solution. Effortlessly monitor and penalize non-compliant calls, maintaining strict adherence to regulations. 🔔CRM Alerts & Actions: Setup up custom CRM updates, emails, and alerts based on specific call highlights or moments captured by leveraging the power of Event Automation. Businesses can effortlessly incorporate CallZen into their existing systems and workflows ensuring uninterrupted operations, empowering them to analyze their millions of calls in a matter of minutes. For more updates LinkedIn: https://www.linkedin.com/company... Youtube: https://www.youtube.com/@CallZenAI Sign up here to try now: https://callzen.ai/

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2yr ago

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4.9

Based on 11 reviews

Review ConvoZen.AI?

ConvoZen.AI is highly praised for its ability to enhance customer success through advanced conversational analytics. Users appreciate its automated call audits, agent performance tracking, and multilingual capabilities, which provide valuable insights into customer interactions. The platform's potential to revolutionize customer experience is frequently highlighted, with many noting its effectiveness in managing call center productivity. While some users suggest improvements in pricing transparency and design, the overall feedback is overwhelmingly positive, emphasizing its role in transforming customer service operations.

Summarized with AI

Pros

agent performance tracking (2)

automated call audits (2)

conversational analytics (2)

conversational intelligence (2)

Pros

Cons

Reviews

Helpful

Falak Naz Khan

•42 reviews

Impressive work Zaher and team. The multilingual transcription and sentiment analysis are particularly standout features. I'm curious, how does CallZen handle complex multilingual dialogues and dialect nuances? One suggestion: Integrating an AI-driven training module could aid in continuously improving agent performance based on real-time insights. A game-changer for customer interaction analytics indeed!

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2yr ago

Sarga S Nambiar

ConvoZen.AI

Thanks Falak for your comments and review! Our solution is fine tuned and finetunable for typical conversational & dialogue settings. We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model fine tuning and adaptation for custom conversational settings. We do have Ai-training module for agents, for coaching existing agents & training new agents post calls. Rolling out the real time insights, real soon! Will keep posted. Please visit the website: www.callzen.ai and do give it a try of the product.

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2yr ago

John

•5 reviews

The Conversational Analytics tool is awesome and inspiring, which helps to track & report valuable insights from conversations to understand customer feedback and agent performance. This is best AI in conversation

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1yr ago

Anthony Green

OpenRep

•52 reviews

CallZen.AI is taking customer success to the next level! 🚀 The idea of using Analytics GPT for contact centers is genius. Automated call audits, agent performance, and conversational intelligence in one platform? Sign me up!

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1yr ago