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Tooltip.io
p/tooltip-io
In-app messaging suite for user support on the web
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Ben Tossell
Tooltip.io — In-app messaging suite for user support on the web
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Artur Kiulian
Finally on PH! Have been following these guys for ages, awesome product
Roman
Maker
@arturkiulian Thank you Artur.
Kyle Richey
Great work @romanzadyrako! Love the pricing too. Fair for indies and enterprise alike.
Roman
Maker
@imakestrides Thank you Kyle. Our pricing isn't final, but we wanted to accommodate novice users and stay competitive with more advanced customers.
Paul M Boyce
Great to see another code free tool for better user onboarding & engagement without adding to the tech burden. p.s. love the in-browser editor for Chrome! cheers, Paul, http://PopcornMetrics.com
Roman
Maker
@paulmboyce Thank you Paul. We love Popcorn Metrics. We should integrate.
Roman
Maker
Thanks for hunting @bentossell. Let me share the back story. Tooltip.io (it's an SEO name, really) was born out of our own need. Basically, we wanted to answer FAQs and provide help to new users. I always felt like sending a user to an FAQs page or messaging them later over email was too late. After all if you're trying to figure out the product, you want help right there right now. The product is in open beta, would love your thoughts, comments, suggestions. Feel free to ask us anything.
Daniel F Lopes
@romanzadyrako @bentossell Hi! This looks nice. I found some similarities with Intercom. Am I correct? Cheers
Roman
Maker
@danflopes Thank you Daniel. Quite a few customers we get use Tooltip.io in conjuction with Intercom. The feedback we get is that they need more flexibility in addressing user issues. That's where Tooltip comes in. We employ 6 message types (a couple more in the works) from simple tooltips to draw user's attention to a menu item or decode unfamiliar term to page specific FAQs (see example - http://bit.ly/2bf9mr6) and more.
Vidit Shah
One up for Roman. I remember talking to you over Skype during Beta. Glad to see all the new features. Keep it up man!
Roman
Maker
@shah_vidit Thank you Vidit.
Adam Pittenger
Awesome work on this! I'm curious where you see this product going. Are you able to customize the messages based on who they are or where they came from? Love the design too! :)
Roman
Maker
@apitt24 Thank you Adam. This is exactly our line of thinking, the next steps is introducing advanced customer segmentation to help reach the right person at the right time with further automation on this front
Athar Majeed
This looks fabulous. If this works well with mixpanel then it's a bonus point.
Roman
Maker
@atharmajeed Thank you Athar.
Elizabeth
So Intercom for tutorials? Alright - good for agile startups to plug & play with components like this, shave a week off that release date at least.
Roman
Maker
@elizabethhunker Thank you Elizabeth. In fact quite a few customers come from using Intercom and we're building an integration service to provide flexible messaging from Tooltip.io based on user states and actions tracked by Intercom.
Ben Tossell
Hunter
This looks interesting, and along the same lines as Fomo I think tools like this could be quite helpful for sites to give you tips, info etc as you navigate, but (as I mentioned in Fomo) there will obviously be the use case of people using it as popups that could easily annoy some people. All in all, these things can work great if they are used well
Roman
Maker
@bentossell Thanks Ben. I completely agree. Any messaging works well if it's timely and relevant. At Tooltip.io we make emphasis on Triggers, so you can define where to show an in-app message and based on what user behavior, so that they don't annoy users
Dan Brooks
Looks interesting. Could you share some use cases.
Roman
Maker
@ramtorn Sure, Dan. Here are a few use cases we see working really well: 1) Greeting new users. Simple, but nice human touch (Example - http://bit.ly/2aL2AJL) 2) Introduce new features (Example - http://bit.ly/2aFoKYb) 3) Page specific FAQs (Example - http://bit.ly/2bf9mr6)
Spencer Yang
Great video! How long does it take for me to integrate tooltip to my saas app? Thinking of using it first for one of our products for FAQ on integrations.
Roman
Maker
@spenceryang Thank you Spencer. It's literally a copy'n'paste installation. Exactly as you would with Google Analytics
Andrey Nikishaev
Awesome project, that's what i was looking for)
Carlos Lei Santos
Really like your UX, extremelly simple to use! Is ot possible to get metrics, such as where are users having more problems, or when do they leave my website? This is a simple but powerful tool, can ser how it can help me with user retention, congratulations!
Roman
Maker
@carlosleisantos Thank you Carlos. That's the goal. Each in-app message has tracker, and we're working on unifying this data in a meaningful way to show you where users struggle and where you can intervene with a help message to get them over the hurdle.
Jack Wheeler
As someone who tried Appcues and is currently using intercom for tooltips, this interface seems really exciting and, from the landing page, very intuitive. Nice job @romanzadyrako
Roman
Maker
@jackbwheeler thank you Jack.
TJ
@romanzadyrako Will Tooltip work for Wordpress sales sites?
Roman
Maker
@tjwise_ Absolutely.
Vasilina Vdovina
Will check it. Looks pretty interesting.
Roman
Maker
@_ula_ Thank you Vasilina. I'd love to give you a quick demo.
Audrey Novits
I like design! It's look so fancy! Can I change colors in messages?
Roman
Maker
@audreynovits Thanks Audrey. Messages are fully customizable, the only thing we're still figuring out is using your own fonts. The trick is to balance simplicity with function.
Andrey Gabisov
Hey @romanzadyrako so two questions: 1) can I use it for Apps? Are you going to build a solution for this market as well? 2) can you share any interesting case study how it really helped your customer? Thanks and congrats with the launch!
Roman
Maker
@agabisov Thanks Andrey. We're web first at the moment, an SDK for native mobile apps is coming later this year. A couple of good use cases - SchooTime who is using Tooltip to onboard new users and Cleanify who is using it to help cleaning firms work with the Dashboard. Here are a few examples for applying Tooltip in web apps: 1) Greeting new users. Simple, but nice human touch (Example - http://bit.ly/2aL2AJL) 2) Introduce new features (Example - http://bit.ly/2aFoKYb) 3) Page specific FAQs (Example - http://bit.ly/2bf9mr6)
Palash Bagchi
This is a really cool tool, must for all SaaS applications. Provide realtime and relevant assistance to your customers to guide them in your software usage.
Roman
Maker
@palash76 Thank you Palash. It's great to know what we do makes sense.
Matthew Boogaard
Nice! Looks a bit like elevio. What integrations are you planning? PS. Your PH pop-up on the homepage is broken on my mobile browser (Chrome on Android).
Roman
Maker
@boogsau Thank you for flagging Matthew. Rolling a fix now. In terms of integrations the #1 most requested is Intercom. We're also planning on Mxpanel, KISSmetrics and Segment. I really like guys from Elevio. Our approach is slightly different, as we embrace more interactions scenarios with the user. Here are a few examples: 1) Greeting new users. Simple, but nice human touch (Example - http://bit.ly/2aL2AJL) 2) Introduce new features (Example - http://bit.ly/2aFoKYb) 3) Page specific FAQs (Example - http://bit.ly/2bf9mr6)
Vikash Rungta
@romanzadyrako @boogsau Where are you guys with the Mixpanel integration? Can you take triggers from Mixpanel for which users should be pushed should get a notification?
Roman
Maker
@vrungta Vikash, thanks for the question. The only true caveat that was holding us back with Mixpanel integration is that they're not really built for real time, which occasionalliy can result in delayed playback. That said we've come up with a clever solution, which is currently in works and one that should exceed expectations. We're eager to take the wraps off in due time.