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Easily turn incident ticketing data into on-call analytics

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Shoreline Insights — Easily turn incident ticketing data into on-call analytics

Chris Newton

Featured

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2yr ago

Incident Insights is a free tool that analyzes incident management ‘tickets,’ after applying machine learning to organize the data. This makes it easy to identify top problems, understand on-call team health, and monitor trends on metrics like MTTR and MTTA.

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Charles Cary

Shoreline Incident Insights

Maker

Hi Product Hunt, I’m Charles from https://Shoreline.io, where I'm the CTO. I get to go deep on everything from design and development to customer deployments. We're really excited to launch our new free analytics app, called Incident Insights, on Product Hunt today! It helps engineering teams analyze their production ops data so they can improve reliability, customer satisfaction, and on-call experience. We automatically ingest incident and ticket data from your incident management system, and apply a machine learning algorithm to filter and group tickets. The whole idea is to overcome data that is usually messy, so that managers can easily see trends and patterns that could improve team performance without wasting time scrubbing and aggregating the records manually. If you're the type that always wants to know more, here's my blog post on why we built incident insights: https://www.shoreline.io/blog/wh... . It only takes a couple of minutes to get up and running. Just sign up (https://shoreline.io/insights) for free with email or Google, then connect your ticketing system: PagerDuty today, and Opsgenie very soon. Then if you want, you can configure and refine the automated categorization as you start seeing the first reports. One of our first customers told me, "My ticketing data was imported in a few moments, and within 30 seconds, I was seeing noisy alarms to turn off, monitor thresholds to change, and repairs to automate.” I've been responsible for keeping large infrastructure deployments alive and performant, so I know how valuable clear insights can be when it feels like tickets are coming in from every direction. We'd love your feedback after you've had a chance to sign up and use the app. I promise you'll learn something about your environment. Chat is embedded directly in the app, so it's simple to let us know exactly what we need to improve. Most of the time, I'll be the first one to respond. :) Really looking forward to hearing what you think, Charles

2yr ago