We use it at Survicate for monitoring account health of our Customers. Testing the usecase for activation as well. If you use Intercom and miss some CRM features, Salesmachine is something that may come handy

Pros:

Easy to set up, Nice integration with Intercom, versatile, enables to act on companies which is AWESOME for B2B

Cons:

Could have more integration, i.e. Chartmogul/Recurly

Hi Product Hunters! We’re really excited to share our new Intercom app. If you have a subscription business you probably use Intercom to communicate with your customers. But what if you could identify risks of churn and upsell opportunities to act accordingly before they talk to you. It will help you reduce churn and increase upsell, right? Introducing Salesmachine for Intercom! ❤️ Salesmachine connects to Intercom to score the health of your customers at every stage of the customer lifecycle based on key success metrics: license utilization, event trends, etc. ✅ When a risk or an opportunity is detected, Salesmachine assigns automatically tasks to customer success managers so they can act. ⚡️ And if you need to automate it, you can configure Intercom auto-messages to be triggered based on Salesmachine success metrics. Hundreds of businesses already use Salesmachine with Intercom to retain and grow their customers. We can't wait for you to try it out!

Well done and thank you (from your friends at Intercom 👏👏👏)

A great way to monitor your customers' health

Pros:

Great tool

Cons:

Nothing

we use to check our customer health, At the starting point, I really like this tool. when we configure features like automation & segmentation it's pathetic to setup even support is worst.

Pros:

1. Easy to setup & use

Cons:

1. Need a separate email for automation and inbox. 2. Pathetic support.