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Matt Hodges

Intercom App Store - Integrate with Intercom and grow your business

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Top Product

Build apps for over 30,000 of the world’s fastest-growing businesses and get discovered in the new Intercom App Store. Plus, easily develop, publish, and maintain apps with our new developer tools, including free developer workspaces, powerful APIs, and comprehensive docs.

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Shishir Mehrotra
Congrats, Intercom team! We've been big Intercom users since we launched Coda. Intercom has been a great platform that gives us a much more responsive and personal feel for our users. That creates the next challenge: our users like to chat with us, and give us tons of feedback, but it's also a very large volume for our product development team. So we started routing Intercom chat data into Coda (of course 🙂) so we could start mining all the gold in that feedback, find the key nuggets we wanted to work on, and then notify (and thank!) users when their requests were addressed. So when we talked with the Intercom team about their new App Store, we got inspired. We decided to build a Coda Intercom messenger app and pair it with a templatized version of our Coda User Feedback tracker. Felt like a good way for other Coda+Intercom customers to build their own version of this process - looking forward to seeing what everyone builds!
Matt Hodges
Top Product
Hunter
@shishirmehrotra 🙏🏻 we’re huge fans and becoming big users of Coda here at Intercom. Can’t recommend your product highly enough. Thanks for being a great partner team Coda!
Paul Adams
Top Product
@shishirmehrotra Love it! We also love Coda at Intercom. Doing all our roadmaps in it these days 🤩
Eoghan McCabe
Top Product
Shreyaa Ratra
@eoghanmccabe Have been using Intercom since the day we have launched our B2B SaaS. Big Fan :) Couple of thoughts if you are doing B2B : a) Target SaaS companies who have recently raised funding. These companies are now going to spend money on product and improve customer journey. b) Target SaaS companies who are hiring for Inside Sales, Enterprise Sales, Corporate Sales, product managers. Companies who are hiring for such roles indicate that they are willing to invest money on product and improve customer experience. Would be happy to hear your thoughts on this :)
Michel
@shishirmehrotra Coda looks really great. But, I could not find anything on pricing. How much will Coda set me back?
Ryan Hoover
Intercom is starting to look more similar to Slack, which has a deep App Store, but for external communications. P.S. Check out the Product Hunt Intercom app. 😊
Brian Peters
@rrhoover super sleek! Awesome work 🙌
Matt Hodges
Top Product
Hunter
Hey folks, Matt from the product team at Intercom here. We’re so, so, so stoked to launch the Intercom App Store today. Supporting a growing library of 100+ apps, you’ll find a whole suite of new developer tools that make it easier than ever to build an app on Intercom. Build custom apps for private use at your company or join the likes of Typeform, Atlassian, and HubSpot on our new App Store where you can list your app for discovery by the 30,000 growing businesses that use Intercom to acquire, engage and retain more customers. Here’s a quick summary of what’s new: 1. Intercom App Store Publish an app on the store, alongside over 100 powerful apps for tools like Slack, HubSpot, and Product Hunt. Get in front of 30,000+ customers and hundreds of thousands of visitors. 2. Easy-to-use developer tools Get started quickly and effortlessly. Manage and publish your apps with our free developer workspaces and updated developer dashboard, docs, and forum. Some partners have built apps in less than a day! 3. All-new Messenger app framework Explore the Messenger framework, which we’ve just launched out of beta so you can build powerful apps for the Intercom Messenger and be part of 500 million conversations every month. Check out the Intercom App Store to see what our partners have built, including a brand-new app from Coda that enables businesses to capture and harness actionable customer feedback right from the Intercom Messenger. We’ll be showcasing this app and others in our co-hosted webinar on August 21 about increasing productivity with Intercom apps. Happy building! 🙌🏻
Pulkit Agrawal
@mattnhodges excited to be a part of this! It's clear that users need a host of dynamic experiences and functionality, and Intercom's Messenger interface is a really smart way to provide these options. What were the key improvements you made during the beta period for the dev tools?
Matt Hodges
Top Product
Hunter
@_pulkitagrawal thanks, Pulkit! In answer to your question:
  • free developer workspaces so you can build and test apps safely
  • you can now update and edit your app scopes, and get started building without having to wait for approval
  • you can now manage your app listing directly from the developer hub, so you can edit as needed and control when it goes live in the Intercom App Store (with a smoother approval process too!)
  • you can now create multiple apps, rather than one per workspace
Hope that helps!
Kyle Conarro
Intercom's APIs are solid, great to see the tooling rounding into form as well. Also love the public app store, such a good distribution channel. Looking forward to trying these out at Userfeed!
Derek Skaletsky
Really awesome job to the @intercom team. They really put together a world class experience from a developer/partner perspective. Having the public facing "store" is a huge next step. Looking forward to seeing where this thing goes...I'm bullish :)
Sumeet Mahendra
No doubt, Intercom is just going to be the silent Slack and Zapier Killer. It'll force Workplace by Facebook, MS Team, Flock as well as Zendesk, Freshchat, and others to run for their money in the longer run. And after Instagram, Whatsapp and LinkedIn, Intercom will be the biggest acquisition in the history! Do you agree with it @rrhoover, @eoghanmccabe, and @mattnhodges?
Ryan Hoover
@eoghanmccabe @mattnhodges @sumt7 I hope so. I'm a very very tiny investor in the company. 😊 But separate from my financial motivations, I've been a long-time admirer and user of the product. Intercom's execution has been A+.
Sumeet Mahendra
@eoghanmccabe @mattnhodges @rrhoover That's really great you got a piece of gold mine. But I've bad news (a tip from Senior FB India Team member) for all the Founders of Chat & Helpdesk based SaaS as the Facebook will come up with much better version of version of Support Fb messenger with Macros and CRM features complete integration of Whatsapp business + Fb Business + Workplace by Fb. Certainly, it'll be volcano for many big and small Support based SaaS developers.
Ryan Hoover
@sumt7 no doubt Facebook is working on this. They launched their customer support widget not long ago, but I wouldn't assume they will dominate. They have advantages but this is a wildly different business than what they've built today.
Sumeet Mahendra
@rrhoover I second you, but after some senior hires from Support Domain and poaching of VCs (aka Board members) and they'll be on the top this market too. How can and how long they'll allow such crucial data (chat conversations between B2B, B2C) users at their competitors hand. And, maybe someday someone from Spencer Stuart call/email you for a meeting to get be hired for the Facebook. 😉
Justin Winter
App Store page not mobile friendly? Huh?!?! C’mon, Intercom, we all expect better! ;-)
Paul Adams
Top Product
@jcwinter Scoping calls, not simple 😬 we'll work on it in future!
Gezim Hoxha
I used to love Intercom. I started following them starting from their growth hack blog posts back in the day. Today, I have a love/hate relation with the company. I used Intercom a year or so ago and stopped using it due to the cost of multiple products I had to have to use website chat. The chat app and experience is excellent, I have to admit. What really damaged their brand in my eyes is bogus products. They've created products where there were none! Last year, they used to have Acquire (for your users not logged in), Engage (for your users logged in) and Resolve (...for your users logged in but who need help??). It was clear they were trying to create products where they don't exist as they never made sense. A couple of weeks back, I tried Intercom again and now the products were named differently but still it makes no sense where one feature ends and one beings. For example, the Messages product does not give you a list of messages to manage them! It's so absurd. You get one product hoping it'll do what you need, but lo and behold, you need another product to use the first.
Matt Hodges
Top Product
Hunter
@happygezim sincerely bummed to hear this, mate. :( The changes we made to our product lineup that you referenced were designed to create mutually exclusive feature sets between products. They were in response to customer feedback just like yours. Perhaps the name is confusing, but our Mesaages product is for sending targeted outbound messages-email, in-app or push-to encourage actions to be taken on your website or in your product. You can see replies to your messages at the individual message level or globally in the Coversations list, which is included free with every product. If you need more robust workflow capabilities (eg conversation assignment, saved replies, assignment rules etc) to mange larger volumes of inbound conversations, that’s where you can choose to purchase our Inbox product. Not every customer who uses Messages needs Inbox, which is why we charge separately for it. It’s all designed to give customers flexibility in choosing what to pay for, based on their specific needs.
Gezim Hoxha
@mattnhodges, thanks for the response. Perhaps this is the wrong forum, but I'd love to know the thinking behind the Conversations view being so different on the mobile app (https://www.evernote.com/l/AAKUO...) which I love, and the Conversations view on the web app (https://www.evernote.com/l/AALAQ...) which is not very useful at all without the Inbox product.
Nav Chatterji
The Slack integration via the Intercom app store doesn't allow private channels anymore :(
Jean-Pierre Pequito
Top Product
@navchatterji that has been the case for the past 6 months. You could get the same notifications sent to a private channels by using Zapier. The reason is that it's now a two-way integration, unlike the older one which only posted notifications. That means we would have to be reading data from private channels, a red flag for some of our customers who are more sensitive with data privacy. It was a situation that wouldn't please everyone equally.
Parwl Eros
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