Intercom is amazing. It's actually very similar to PlayHaven -- providing marketers and product creators the ability to promote and communicate directly with segments of their audience.
Their blog is also one of the best company blogs out there - http://insideintercom.io/
Intercom continues to impress. Twice now I've wished they had a feature and then a couple months later they've come out with it. I can't imagine running http://manifest.ly without it.
Also, if you like their app, Des and the group have a product management book out that is pretty great. https://www.intercom.io/books/pr...
We've just started with Intercom. The flexibility and the amount of control you have over communication options is pretty phenomenal, plus we've been able to ditch lots of other subscriptions to move everything into one place.
Hello to any active user of intercom. I run a 24/7 support team of 25 people through intercom and love it. However, I really wish intercom had a feedback review at the end of our conversations so I can get feedback about how my team is performing. Has anyone come across this issue, does anyone have a work around? Would love to hear any solution.
Chatting with visitor sometimes seems like talking to a stranger in a very dark place. But Intercom solved this problem – their live chat provides direct, precise and simply visualized information about your website’s visitors. It helps get to know visitors before even start chatting.
Just took it live on our site. It was the asthetics of the chatbox that sold us. We are just using it for basic chat functionality, so lets see how it goes.
If anyone is interested in taking a look at a website implementation: www.TarDisk.com (shameless plug)
Anyone have a suggestion how to actually use utm params or any other link diversification to pull a report from intercom on the signup even sources? We have it pretty much figured out but this last piece of the puzzle is making me go crazy. What I need is basically to find out how to ask Intercom for a new event - visit source - and query for things like adwords, producthunt, facebook etc. Would appreciate an answer.
Other than that this automation saves me loads of time on real-time communication and surprisingly business analytics!
One of the more impressive products I found. We use it heavily in www.seoreseller.com. Hands down the best communication tool I use. It's slowly building up to be an indispensable tool and soon enough can rival CRMs.
a gem of a product. Very easy to integrate into your product. The folks at www.designwizard.com just love it. This will liberate your marketing team and empower them to communicate directly with customers , recommend
It's a great product they have great customer service and it does exactly what they say it does. They're constantly growing and innovating and adding more to it and more functionality. Its the Cornerstone of our customer service.
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A great application to automate engagement with your visitors, focusing on personal approach towards your customers
Pros:extensive functionality, all-in-one app, automated engaging messages
Cons:quite expensive
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If you value your customers and supporting them, invest in Intercom. Now.
Pros:Um, everything. I love it, our customers love it and they're worked awfully hard to listen to customer feedback and continually improve.
Cons:I've been trying for 10 minutes and I can't think of a thing that I don't think they're already working on.
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We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
Pros:Wealth of information about how users engage with our product
Multiple ways to communicate with users in / out of product
Cons:Need to implement the user qualifying tools for users, not just leads
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