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Intercom Shopify integration — Track, engage and convert your Shopify store visitors
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@elizabethhunker @intercom @edwardoriordan @kant01ne @tales_of_cake yup, conversations started from your Shopify store come directly to Intercom so you can respond quickly (and convert customers more quickly!). Thanks for checking it out.
@mkaroumi Great to hear, and thanks for the comment! Do let me know if you have any feedback or ideas for how we can improve it :)
Hi,
I’m the product manager for the Intercom platform. We built this integration to make it easy for Shopify store owners to integrate live chat into their stores to offer personal, friendly support and to help convert visitors to customers. The integration also syncs visitor actions to Intercom as events so that you can send targeted messages to re-engage visitors and provide better support.
Happy to answer any questions you have about the integration or Intercom’s products.
Hugh :)
@hughbeme Would love a way to auto-remove inactive customers after a set period of time. A big issue we have with Intercom that limits our love for it is the pricing model. Not every customer is going to generate income for the business and not every customer even has all the same data points — but we're charged based on number of customers.
@gooderdle thanks for the feedback! There are several ways to do this, and this guide (https://developers.intercom.io/d...) is one way to do this. Feel free to start a conversation from the docs and we can guide you through the process.
@rezakhadjavi :) Glad you like it! The full list of 11 events are explained at https://docs.intercom.com/integr... - let me know if you need any help with it :)
I'd love to use intercom (awesome product) with our store, but the (astronomical if you have any amount of traffic) pricing doesn't make sense for ecommerce stores. We looked into using Intercom as a replacement to olark and frontapp, but the pricing ended up being >10x of the two. If you have a Saas product you should use it. If you're doing ecommerce, you should probably skip it until Intercom makes an ecommerce specific offering.
@schappi
Hey Marcus,
Totally understand that our pricing doesn’t suit every business, though we do have many ecommerce companies using our products. We’d be happy to chat to see if we can work something out for you if you want to message us at intercom.com. Would love it if we can find a way for you to be able to start using Intercom :-)
Cheers, Hugh
I am not a target user for this product but I love it. I have always admired Intercom's work in product and content. Very thoughtful. Great messaging.
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