Hey Nim,
Me and my team are working on a customer feedback tool called Gleap and are actually going to launch on PH tomorrow - we have been working on it for the past 3 years :) We do have a special technical focus - so you get screenshots, console logs, custom logs, session replays, network requests along with bug reports.
We do have SDKs for app & web available. Happy to help if you have any questions.
You can find it here: https://gleap.io/
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