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Visible

Visible

The future of phone service.

1.3•47 reviews•

21 followers

The future of phone service.

1.3•47 reviews•

21 followers

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Visible is the future of phone service with no stores, no annual contracts, and no foot-long bills.
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Company Info
visible.comApp Store
Visible Info
Launched in 2018View 1 launch
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p/visible
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Do you use Visible?

1.3
Based on 47 reviews
Review Visible?

Visible has received overwhelmingly negative feedback from users, with many citing unreliable service, poor customer support, and misleading promotional offers. Users report frequent connectivity issues, such as dropped calls and inconsistent data coverage, despite claims of using Verizon's network. The customer service experience is often described as frustrating, with long wait times and ineffective chatbot interactions. Additionally, the 15-day free trial is criticized for being difficult to access, with some users feeling misled by the company's promises. Overall, Visible is perceived as offering poor value despite its low-cost appeal.

Brew CrewLeeza PSteve Renfro
+44
Summarized with AI
Pros
Cons
Reviews
Helpful
Pros
low cost (6)
5G access (2)
unlimited hotspot (2)
Cons
poor customer service (32)
unreliable connection (18)
chat-only support (12)
long wait times for support (12)
difficult cancellation process (10)
network coverage issues (10)
billing issues (9)
misleading advertising (9)
difficult number porting (8)
locked phones (5)
Joe Tonelli
Joe Tonelli
•1 review
The worst service ever! Within in 10 minutes of switching I had problems. I am 6 1/2 hours in on hold time trying to get my number ported back to Verizon. Whatever you do, DO NOT switch to Visible, you would be better switching to two tin cans and a string!
Report
3yr ago
Alyssa D
Alyssa D
•1 review
Visible Wireless SUCKS Big time!! They claim that they use Verizon’s network but I’d like to know exactly what that means because I had Verizon and the service was great! None of my calls dropped, no connection issues, perfect service. However, it’s really expensive. So, I wanted to try a different carrier and went with Visible. Big mistake!! This is literally the worst service I have ever had!! Ever!!! No one can hear me and 90% of my calls drop. Visible is complete garbage in my opinion. I hate it! They are extremely unorganized and if you call customer support you can expect to be on hold for hours. Not even close to Verizon service!!!!
Report
3yr ago
Carlos Torres
Carlos Torres
•1 review
This company is the worst I’ve ever been a part of. The customer service is absolutely garbage and the actual 5G service is literal dirt. The customer service agents are completely useless and don’t know how to resolve issues. They don’t provide and useful information, even when your account is completely locked and you’re unable to make a payment. 0/10, I wouldn’t recommend this carrier to anyone.
Report
3yr ago