This is by far the most horrible experience I had when it comes to getting a new phone line and new device. I have been struggling to get the resolution done from past 1 week and it's going NOWHERE. Almost 10 times chatting with support reps for hours and going back and fourth between Visible and Affirm I am still in limbo. Visible customer service said they have escalated the issue and someone would call me. 4 days and NADA.
I am just so frustrated that I wanted to reach out to ANYONE from Visible to help me out from management but AGAIN, NO human is available on the other side.
I will NEVER recommend This to anyone. Just incase if any of the visible members are reading, my case numbers are below although I know it won't matter.
Support case number 03752485
New case number visible 03765929
A piece of advice to Visible is UNLESS you have fully matured support model, YOU NEED TO HAVE HUMAN TO SUPPORT. How can you expect a customer to chat for hours for god's sake.
