Airalo has received predominantly negative feedback from users, with many citing issues such as non-functional eSIMs, poor customer service, and unresolved technical problems. Users report difficulties in obtaining refunds and express frustration with the lack of effective support, often receiving generic responses. Some users experienced initial success with the service, but subsequent attempts led to connectivity issues and unhelpful customer interactions. While a few users had positive experiences, the overall sentiment suggests significant dissatisfaction with Airalo's reliability and customer support.