Airalo

Data packs at local rates for instant connectivity

1.5•39 reviews•

66 followers

Data packs at local rates for instant connectivity

1.5•39 reviews•

66 followers

•

•

Airalo is the world’s first eSIM store for travellers to access over 100 eSIMs at the most affordable, local rates from around the world, all via eSIM compatible smartphone, tablet or PC. Airalo offers you both connectivity and freedom - you’ll never have to carry multiple SIM cards or change your number again, no matter where you are in the world.

MrHohomay1

•1 review

First experience with eSIM. After some research, we have decided to give Airalo a try during our recent trip to Asia (Taiwan, Macao, Thailand). All four iphones connected to locate internet service flawlessly without issues. Connections were quick. Set up was easy. Just a few buttons (instructions were clearly provided during sign up) rather than switching physical SIM cards at each country was hassle free. Highly recommended. Two thumbs up!!

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2yr ago

Shannon Murphy

•1 review

Even after their convoluted installation and setup, they don't work and the customer service is non-existent (unless you count the canned/bot excuses about how they're temporarily back logged). Notice how none of the blogs that tout their product have any comment sections? Because they'd be inundated with real experiences. AVOID LIKE THE PLAGUE!

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2yr ago

Jeny Wright

•1 review

I hold an Australian mobile with Telstra and recently travelled to the UK and Canada (Oct 2022). I got Airalo as my first eSim experience and was connected within minutes of downloading the app to my mobile. It worked throughout the UK, Newcastle, Edinburgh and Isle of Skye. A few weak patches here and there but compared to my husband's eSim with another provider, i had no issues whilst my husband didn't have signal outside any cities. My next destination was Canada. I purchased some data before leaving the UK and was connected to Telus by the time I landed. I definitely recommend it, although still expensive for small data load. Ensure you connect to WIFI whenever its available to save on data.

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2yr ago

Maria

AURA Band

•1 review

I bought eSIM from them. It doesn't work correctly. I just can not install it. I’ve asked for a refund, and their support team said they could do it to my bank account. After that, they didn't give money back but offered their air money. I don't need their air money. But they just ignore my requests to give money back to my card as they offered previously. I’ve noticed many people whose money they just stole without giving the right service. It's definitely a fraud as according to their policy they should give money back if they can not give you a service. Never use their app! They are just scammers!

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3yr ago

Robert

•1 review

I bought an eSIM card for Europe. It worked only for a few hours a day and the connection was very slow. I had to buy a local SIM card. I asked Airalo for a refund but they denied it. I don't recommend them.

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3yr ago

Sue

•1 review

DO NOT BUY THIS PRODUCT. I have been waiting since 21st July for a refund for a service that doesn't work. I have contacted Airalo via their website and email and they are not returning contact

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3yr ago

academy mof

•1 review

Extremely Disappointed – Left Without Internet When I Needed It Most I relied on this app during a crucial time, and it completely let me down. I contacted their support team, hoping for quick help, but the experience was just as bad. They were unhelpful, dismissive, and only gave excuses instead of real solutions. I expected reliability and at least some accountability, but sadly, I got neither. I wouldn’t recommend. And now they refuse to give me my money back for a top-up that I never get

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1mo ago

Lilian Keller

•1 review

What exactly am I paying for? Useless when you actually need them. I bought an Airalo eSIM before going abroad — followed all the setup steps before leaving and made sure everything was in place. Landed and guess what? No data. Not even for a second. I had no way to message anyone, no access to maps, and couldn’t even contact Airalo to get support. The whole point of using Airalo was to avoid exactly this situation. By the time I found Wi-Fi hours later, I saw they had finally responded — but with some basic, copy-paste advice from their FAQ that I had clearly already tried and even mentioned in my support request. It’s insulting, lazy, and a complete waste of time. I replied via both email and WhatsApp. It’s now been over 8 hours and still no response and 2 days without data that I paid for. I literally didn’t get their message because I didn’t have the data they failed to provide. You can’t call yourself a travel connectivity service if people are left stranded on arrival with no access to support. And they still don’t want to give me my refund. Sort yourselves out. I’m done with Airalo — and others should be warned.

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2mo ago

Jennifer Ruvolo

•1 review

I had a terrible experience with Airalo – my account was hacked, fraudulent charges were made, and when I contacted customer support, it took over 12 hours to get a response. They only refunded one charge, and even after deleting my account, the hacker regained access and made more charges. I’ve researched online and found many others with the same issues recently, so I strongly suspect there may be an unreported data breach. Do your research – check out review sites and other user comments to verify these claims. It’s clear that Airalo’s security and customer service are lacking, and I can’t recommend using their services. Stay safe and avoid Airalo.

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4mo ago

Gijo

•1 review

Never Again. It would take way too long to explain everything, but the bottom line is the app did not work whatsoever and even though my phone said it was not installed, somehow after I paid, half of my data package was used up. After providing screenshots and some other information they could not see where any of the data was used??. They would not give me back the data even after I proved that I did not use any. It took ours and hours on their customer support and they finally agreed to refund my payment. I now see on my credit card statement that they only refunded about 1/3 of the total I paid on my credit card. After getting the nerve to even contact their super horrible customer service live chat, they said they could not help me. Will be disputing the charge with my credit card company.

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6mo ago

Airalo

Data packs at local rates for instant connectivity

Data packs at local rates for instant connectivity

Airalo

Data packs at local rates for instant connectivity

Data packs at local rates for instant connectivity

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Airalo reviews

The community submitted 39 reviews to tell us what they like about Airalo, what Airalo can do better, and more.

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