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Even after their convoluted installation and setup, they don't work and the customer service is non-existent (unless you count the canned/bot excuses about how they're temporarily back logged). Notice how none of the blogs that tout their product have any comment sections? Because they'd be inundated with real experiences. AVOID LIKE THE PLAGUE!
I hold an Australian mobile with Telstra and recently travelled to the UK and Canada (Oct 2022). I got Airalo as my first eSim experience and was connected within minutes of downloading the app to my mobile. It worked throughout the UK, Newcastle, Edinburgh and Isle of Skye. A few weak patches here and there but compared to my husband's eSim with another provider, i had no issues whilst my husband didn't have signal outside any cities. My next destination was Canada. I purchased some data before leaving the UK and was connected to Telus by the time I landed. I definitely recommend it, although still expensive for small data load. Ensure you connect to WIFI whenever its available to save on data.
First experience with eSIM. After some research, we have decided to give Airalo a try during our recent trip to Asia (Taiwan, Macao, Thailand). All four iphones connected to locate internet service flawlessly without issues. Connections were quick. Set up was easy. Just a few buttons (instructions were clearly provided during sign up) rather than switching physical SIM cards at each country was hassle free. Highly recommended. Two thumbs up!!
My eSim card worked initially, and then stopped after about 1 day of use. Support attempted to be helpful to get the eSim functioning for me (however, if it worked at first.. I'm not sure what could have happened). We tried for about a week back and forth via email, which was also extremely tough as I am travelling WITHOUT data at this point, with no luck. They then would not consider a refund as 'I had used the plan' - for about 1 day let me reiterate, and that they could see consistent usage (completely false) - basically calling me a liar. They will not honour any sort of refund or accept any sort of fault here. I am travelling in a group with friends who have eSims from other providers, and they have had no troubles at all. I would seriously recommend shopping around before trying Airalo, especially after my customer service experience.
THEY REUSE CODES THAT WON'T WORK. - I have used Airalo a few times now. The first 3-4 times were as normal as can be expected, recommended it to everyone as an eSim provider option not having used any other providers. However, this time was different. Went to buy a new eSim upon arriving, purchased it, went to install it immediately as I normally would, and was hit with a "This code is no longer valid" error message. With no options available. So I tried again about 20 times, tweaking something each time (updates, restarting, etc) So I contacted the support in the app. An hour had passed so I got a different eSim and got going to my hotel. 6 hours later they contacted me asking me to run through the setup multiple ways - ways I had tried - immediately getting hit with the same message. After some back and forth they wanted me to turn on one of the previous ones I had used with them and tried suggesting that it was actually that one. I, not being a complete idiot, didn't fall for that. After a bit more back and forth the support agent just said we appreciate your feedback and then closed the chat. Although 4/5 times it worked as it should - in the event you get a code that's already used- seems like you can just say goodbye to whatever you paid with no real help whatsoever.
when it works, it works great. However, their system has NOTICEABLE holes. Preemptively topping up your sim card does nothing, and it is something they have been aware of for at least a year. Additionally, their customer support can only be accessed though the phone app with internet and takes forever to respond. This company was put together by obvious idiots who either assume that everybody also has a physical sim card for the country they are travelling (which defeats the purpose of the app) or have never actually travelled
Ok so just like most of the reviews here, my top-up never worked! I should have trusted the rating in here before I purchased Airalo. My first account’s top-up never worked. The only solution for me to get data was to create a new account and buying an altogether new plan. So the top-up I bought was for nothing. Money wasted. And guess what, customer service not helpful at all. Anyway, for the second time with my new Airalo account, my top-up did not work again. Airalo keeps saying it automatically kicks in but nope! Its frustrating if you are in constant move and if you are in a location with scarce wifi! Never using it again.
I spent 3 days with tech support to get my hotspot working. I know nothing about tech on phones. In the end they were worthless I figured out the problem on the 4th day myself. I took the phone off automatic carrier selection and tried the other carrier. It worked! Now why didn't they think of that? My amateur tech advice, In CH, USE SALT NOT SUNRISE IF YOU WANT TO HOT SPOT and don't bother calling the loosers at tech support.
