Visible

The future of phone service.

1.3•47 reviews•

21 followers

The future of phone service.

1.3•47 reviews•

21 followers

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Visible is the future of phone service with no stores, no annual contracts, and no foot-long bills.

Visible reviews

The community submitted 47 reviews to tell us what they like about Visible, what Visible can do better, and more.

1.3

Based on 47 reviews

Review Visible?

Visible has received overwhelmingly negative feedback from users, with many citing unreliable service, poor customer support, and misleading promotional offers. Users report frequent connectivity issues, such as dropped calls and inconsistent data coverage, despite claims of using Verizon's network. The customer service experience is often described as frustrating, with long wait times and ineffective chatbot interactions. Additionally, the 15-day free trial is criticized for being difficult to access, with some users feeling misled by the company's promises. Overall, Visible is perceived as offering poor value despite its low-cost appeal.

+44

Summarized with AI

Pros

low cost (6)

5G access (2)

unlimited hotspot (2)

Cons

poor customer service (32)

unreliable connection (18)

chat-only support (12)

long wait times for support (12)

difficult cancellation process (10)

network coverage issues (10)

billing issues (9)

misleading advertising (9)

difficult number porting (8)

locked phones (5)

Pros

Cons

Reviews

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Other Reviews (47)

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Joe Tonelli

•1 review

The worst service ever! Within in 10 minutes of switching I had problems. I am 6 1/2 hours in on hold time trying to get my number ported back to Verizon. Whatever you do, DO NOT switch to Visible, you would be better switching to two tin cans and a string!

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3yr ago

Alyssa D

•1 review

Visible Wireless SUCKS Big time!! They claim that they use Verizon’s network but I’d like to know exactly what that means because I had Verizon and the service was great! None of my calls dropped, no connection issues, perfect service. However, it’s really expensive. So, I wanted to try a different carrier and went with Visible. Big mistake!! This is literally the worst service I have ever had!! Ever!!! No one can hear me and 90% of my calls drop. Visible is complete garbage in my opinion. I hate it! They are extremely unorganized and if you call customer support you can expect to be on hold for hours. Not even close to Verizon service!!!!

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3yr ago

Carlos Torres

•1 review

This company is the worst I’ve ever been a part of. The customer service is absolutely garbage and the actual 5G service is literal dirt. The customer service agents are completely useless and don’t know how to resolve issues. They don’t provide and useful information, even when your account is completely locked and you’re unable to make a payment. 0/10, I wouldn’t recommend this carrier to anyone.

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3yr ago

Chu Chulain

•1 review

I was using Google Fi and although good service was getting pretty expensive, especially for data. I was recommended Visible Wireless and liked the value proposition. I even got 2 other family members to sign up. Onboarding was difficult, but seems to be common with cell providers. The real problems began once we started using. Problems included: intermittent cell signal, many dead spots. Lost calls, wifi calling constantly dropping, data connection problems requiring restarting phone. In the end it just wasn't worth the cost savings versus terrible service so I changed. Then for icing on the cake, I was a day late in switching service and they dinged me for whole month! I switched to AT&T prepaid. Setup was again pretty painful, but at least now I have a good working service with none of the issues of Visible and is actually cheaper on their prepaid plan.

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3yr ago

Mitchell Stempowski

•1 review

Should be called invisible because I had no bars.

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3yr ago

James DeCosta

•1 review

First of all they lie about 5G wideband it doesn't exist with visible. Verizon never gave them access to it. They're 5G is absolutely terrible. Visibles cellular network is so slow I wouldn't use it if you gave it to me for free. All you could do is talk to AI chatbots when you have a problem they have no 800 number or any way to contact them. Avoid visible like the plague that it is.

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2yr ago

Hiren Artist

•1 review

This is by far the most horrible experience I had when it comes to getting a new phone line and new device. I have been struggling to get the resolution done from past 1 week and it's going NOWHERE. Almost 10 times chatting with support reps for hours and going back and fourth between Visible and Affirm I am still in limbo. Visible customer service said they have escalated the issue and someone would call me. 4 days and NADA. I am just so frustrated that I wanted to reach out to ANYONE from Visible to help me out from management but AGAIN, NO human is available on the other side. I will NEVER recommend This to anyone. Just incase if any of the visible members are reading, my case numbers are below although I know it won't matter. Support case number 03752485 New case number visible 03765929 A piece of advice to Visible is UNLESS you have fully matured support model, YOU NEED TO HAVE HUMAN TO SUPPORT. How can you expect a customer to chat for hours for god's sake.

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3yr ago

Laura P

•1 review

This company needs help. I tried to cancel an order after 10 mins of opening it but "customer service" said they couldn't cancel it. They told me 3 different stories until finally they said that I needed to sign for the package, so refuse the package. Fed Ex said they tried to deliver the package 4 times even though they never took the sticky note off my door that said I refuse the package. Finally, it was sent back to Visible and I tracked the package. 3 days after they got the phone, I checked to see when they would refund my card. I was told that it takes up to 14 business days for them to scan the phone back into their system and then another 7 business days to refund me the money. 21 days to get a refund for a phone I never had in my hands. I'm beyond frustrated with the lack of customer service! I will NEVER use this company.

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3yr ago

AEK Krt

•1 review

I wanted to transfer my number and they gave me new number then they told me your number will transferred in 2 days and then they started charging every month after 2 months i just realized they didn't transfer my number, my ex company charged 2 months and also visible too. I talked with customer service agent and supervisor they told me i have to pay even though I cancel, "they emailed me " which is %100 bllsht because i have all e-mails from them only one email is missing. Of course they didn't let me know anything. So long story short I canceled but I checked after my cancellation they still had a coming payment guess what cancellation didn't go true even though i had an email about my cancellation, so we canceled one more time. Omg nightmare please save yourself and don't choose them. Only visible thing is here horrible service.

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3yr ago

Mac Ryan

•1 review

Total scam when it comes to "free trial". Cannot port over number to the service, which they continue to claim can be done after you activate the eSIM.

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3yr ago

Visible

The future of phone service.

The future of phone service.

Visible reviews

The community submitted 47 reviews to tell us what they like about Visible, what Visible can do better, and more.

Engineering & Development

AI

Work & Productivity

Marketing & Sales

Design & Creative

Social & Community

Finance

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Top reviewed

Trending products

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Engineering & Development

AI

Work & Productivity

Marketing & Sales

Design & Creative

Social & Community

Finance

Product add-ons

Trending categories

Top reviewed

Trending products

Top forum threads