Turn customer feedback into brand-defining insight with Syncly. Syncly helps brands digest customer feedback from multiple sources, including support tickets, product reviews, and social comments, to provide actionable insights that help brands grow faster. From top brands like Kimberly-Clark and Brita (The Clorox Company) to fast-growing brands like Neuro and Laura Geller are also using Syncly to turn insights into action.
This is the 3rd launch from Syncly (YC W23). View more
Syncly Social
Launched this week
Syncly Social is a video social listening AI that captures conversations happening inside TikTok videos. Spot emerging trends, understand competitor strategies, and find authentic influencers from the videos without scrolling through thousands of videos.
Free Options
Launch Team / Built With
Syncly (YC W23)
Hello PH Community,
I’m Joseph, Co-founder & CEO at Syncly (YC W23).
80% of social media traffic now comes from video, but the way we listen hasn’t caught up. Social listening 1.0 only analyzes what’s written on the post. It doesn’t analyze what’s being said, what’s being shown. In today’s world where video dominates, it’s no longer valid.
Today, we’re so excited to show Syncly Social to the world, an AI social listening for the video era.
With Syncly Social, you can do:
Competitive Analysis: Decode the video strategies driving your rivals’ success. Outsmart your competition with data-driven social campaigns
Brand Perception: Measure how well your brand is landing with your customers.
Creator intelligence: Uncover creator demographics from age to location with AI-powered profile enrichment.
Check out our website, https://syncly.app/social for more details.
Welcome to the future.
@joseph_lee08 Congrats on the launch! The product looks great!
Syncly (YC W23)
@joseph_lee08 @nico_ramella Thanks Nico. We're thrilled that you like the product!
It is like F5Bot but for TikTok. Does it "scan" conversations on the whole platform, and can we be notified by email when our brand is mentioned? (or selected words, tags are mentioned so we can react promptly?)
Syncly (YC W23)
@busmark_w_nika Thanks for the great questions. Users have full control to set up and customize their own queries, so the scope is entirely flexible.
Regarding notifications, that feature is not yet available. However, we understand how critical timely responses to brand mentions are for marketers, and we appreciate the feedback. We'll add it to our product roadmap for future development.
@lukebae That's enough for clarifying, thank you! :)
Congrats team on the launch! Love how you're solving the feedback fragmentation problem, brands drowning in scattered insights but starving for clarity.
QQ: What's the weirdest customer insight pattern that completely blindsided a brand using Syncly Social?
And are you planning to push into predictive territory ie. like flagging potential brand crises before they explode across channels?
Syncly (YC W23)
@debarghyaroy In terms of the weirdest customer insight pattern, some brand misunderstood who their main consumers are.
And yes! Proactive issue monitoring is one of our use case :)