We’ve been using NovaTalks for a while now, and the platform adapts to how we work, not the other way around.
The AI quality check is a lifesaver. It analyses every single conversation, not just the few our manager can manually check. This way, we always have a clear picture of our support quality.
The mobile app is super handy. Whether I’m at my desk or on the go, I can jump into customer chats right from my phone.
Having a personal manager from their team is a big plus. Whenever we need help or have questions, they’re there. No endless waiting.
And I really appreciate that we can request custom features. Every business has its own quirks, and NovaTalks is flexible enough to grow with ours.
