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Kayako reviews

Customer service software

•40 reviews•

16 followers

Visit website
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Product status
Unclaimed
Forum Threads
p/kayako
Anna Kim
Anna Kim
Kayako - 100% automated 'customer support' 🤖
•5•

8mo ago

p/kayako
Charlie Irish
Charlie Irish
Kayako Messenger - Effortless real-time messaging that teams and customers love
•23•

7yr ago

p/kayako
Jamie Edwards
Jamie Edwards
Customer Journeys by Kayako - Unify your customer data with your conversations
•2•

8yr ago

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Links
kayako.comGitHub
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Makers
Jackson Dickfos
Anna Kim
Varun Shoor
Jamie Edwards
All Makers

What do you think about Kayako?

Leave a review for the community

What do people think of Kayako?

The community submitted 40 reviews to tell us what they like about Kayako, what Kayako can do better, and more.

5/5All time (40 reviews)
1/5
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Rahul Wadhwa
Rahul Wadhwa
•3 reviews
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2yr ago
Beth Fiedler
Beth Fiedler
•37 reviews

What I like: Customers don't have to leave the webpage they're currently on, and they can also continue browsing the website while the Live Chat widget is positioned visibly in the corner of the screen.

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7yr ago
Paramanantham Harrison
Paramanantham Harrison
•7 reviews
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7yr ago
Sagar Chouhan
Sagar Chouhan
•1 review

I've seen this app being made from scratch, I knew back then that this will be a winner!

Great Work!

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7yr ago
Alister Cameron
Alister Cameron
•1 review

Why pay thru the roof for Zendesk?!

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7yr ago
Sales & Life Quotes
Sales & Life Quotes
•1 review

Since, they only concentrates on one thing that is Customer Support Tools, they are able to come up something like this.

Congratulations Kayako!

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7yr ago
Clinton Jethro
Clinton Jethro
•1 review

A very good system with an awesome design

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7yr ago
Ben Holz
Ben Holz
•1 review

I wanted to like Kayako, I really did. I recommended it to one of my large clients who performed a full integration. We were excited about the chat feature. The problem? Well it just doesn't work. We wanted to turn off the requirement for an email, doesn't work. We wanted to show our agents were online and happy to help - nope, kept saying we would be back later to answer their questions even though we were online. These are basic 101 features of chat and they weren't working, very frustrating. Also wanted to add, I had a chat conversation with one of their agents/employees (Gary C.) and it was ugly. He told me this "the fact that you don't appreciate the feature speaks volumes about your help desk knowledge". Seriously. Note, I was asking about allowing someone to initiate a chat without requiring their email address. Apparently he didn't understand that the vast majority of of visitors to websites just want a quick question answered and don't want to handout their email address.

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6yr ago
Sawaram Suthar
Sawaram Suthar

Co-browsing

•14 reviews
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7yr ago
Sajid Anam
Sajid Anam

Drop

•3 reviews
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7yr ago

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