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Tired of keeping track of requests across Slack channels?
With ClearFeed, you can:
✔ manage a shared queue of requests across channels
✔ respond within SLAs
✔ convert requests to tickets/issues
✔ broadcast messages across channels and more.
ClearFeed is an essential product for conversational customer interactions and support. Along with being a great, easy-to-use product, the team providing it is stellar, responsive, and always open to new ideas to make the product better..
Making Slack actionable is a hard problem for companies. Super excited to have been following the updates from the ClearFeed team. The ability to stay on top of threads, be aware of customer problems as well as keeping tabs on SLAs etc combined w/ the broadcast feature is super interesting. Kudos to @joydeep_sensarma & team
I really like it! This is definitely a big problem, Slack channels are getting out of hand and is just chaotic at this time, and the opposite of productivity.
Really high value addition to supporting your most valuable customers in responsive and engaging way. Take the adhoc, but critical, support you provide key customes via slack and turbo charge that. Provide a better experience both for your internal GTM/Support teams and but even more importantly for your customer teams (yes, that means support can actually become a many to many activity - reflecting the reality of complex customer relationships - vs 1:1 in traditional support channels). Integrates nicely with your existing support tooling. Highly recommended.
