Zight Customer Support Hub

Close tickets 10x Faster With Video

245 followers

Give your support team a boost with Zight! 🎯 Add screen recordings, GIFs & screenshots to Zendesk tickets, request videos from customers, and get AI-powered summaries & SOPs—all in one place. Faster replies, clearer context, happier customers.
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Free
Launch tags:
Productivity•Customer Communication•Tech
Launch Team

What do you think? …

Joe Martin
Maker
📌
Hi Product Hunt! 👋 Our team has been laser-focused on helping support teams work smarter and connect better with customers—and this launch brings two major updates to life: Zight’s Zendesk Integration and Request Video feature. Zendesk integration - makes it super easy to drop visuals into tickets. Screen recordings, GIFs, annotated screenshots—you name it. Request Video, a lightweight way to collect video responses from anyone (customers, teammates, or stakeholders). No installation, no login required. It’s all about making communication more human, efficient, and visual, and together, these features make Zight a go-to hub for support teams who want clearer, faster, more personalized communication. Whether you're solving tickets, gathering feedback, or improving onboarding, Zight helps support teams get to resolution faster. We’d love to hear what you think! Let us know how you’d use these features or drop your questions below. 👇 The Zight Team
Joe Martin
@masump yes it’s pretty slick
Séraphin Hochart

@joedmarti Hey all! Hijacking Joe's post here to also mention that Request video will be available soon as part of our Customer Support Hub, we recently went to Zendesk Relate and it was one of the most fun demos I've done in a while!

Register for the waitlist here -- https://cloudappforms.typeform.com/to/THJgwXuM?typeform-source=zight.com


You can already send videos, screenshots, annotated ascreenshots to your customers today with Zight, Request video is coming shortly!

Also, I recently recorded a video demo for a customer with Zight, you can check out the flow here -- https://share.zight.com/4guLvene

Desmond

Brilliant visual support solution! Are there built-in annotation tools to mark up customer-submitted videos/screenshots?

Joe Martin
@desmond_ren1 yes you can annotate both screenshots and videos
Gianmaria Caltagirone

Been using Intercom for support for a while, so I’m really curious how Zight fits in.


Does it mostly replace traditional support flows, or work best as an extra layer?


Looks super slick either way! 🚀

Joe Martin
@gianmaria_caltagirone Zight integrates with Intercom as well!! It’s a great fit