This is the 2nd launch from Syncly. View more

Syncly (YC W23)

Spot weak links in user journey, prevent churn

Get real-time product and operations insights from daily customer feedback across various channels. Syncly AI offers actionable insights, providing full visibility throughout user journey so you can take proactive actions before customers churn.

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Launch tags:

User Experience•Analytics•Artificial Intelligence

Launch Team

Joseph D. Lee

Syncly

Maker

📌

Hello PH Community, I’m Joseph, Co-founder & CEO at Syncly. From our last launch at Product Hunt, we were overwhelmed by the support the PH community provided us, and it had a remarkable impact on our product as well. Thanks to the PH community, we were able to partner with hundreds of companies. Today, we’re excited to share new capabilities that help companies provide exceptional customer experience. Syncly can help you if you look to: 📈 Actionable insights without manual tagging: Centralize all customer feedback, such as chats, emails, surveys, and reviews, and surface hidden product and operations gaps by auto-categorizing them in a minute. 😡Dynamic sentiment analysis: Understand what drives negative customer experience across user journey and take proactive actions to prevent churn. 🔍Search AI: Ask any critical business questions to Syncly AI and get answers in seconds. 📊 Dashboard & charts: Customize dashboards and charts with purpose and share them across the team to align quickly and take more action. Syncly can help you if you are: - Customer Experience team with thousands of customer feedback, and having trouble analyzing them. - Product team looking for product insight from different sources (chat, reviews, calls, NPS surveys, etc) - Domain: Tech-enabled services (Proptech, Healthtech, Legal tech, etc), Consumer Apps, B2B SaaS, E-commerce, Hospitality, and etc. Check out our website, https://syncly.app/ for more details, and book a call with Syncly founders for free trial: https://syncly.app/demo. We’d love to give back the support we’ve received from the community, so feel free to contact us if we can be of any help. We appreciate your support through upvotes & comments.

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9mo ago

Andreea S.

Surfsite AI

@joseph_lee08 Great job with Syncly’s launch! 🎉 Centralizing feedback and providing actionable insights is so crucial

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9mo ago

Antoni Kozelski

Evryface

@joseph_lee08 Congratulations on the release of Syncly! Syncly helps to save our working time

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9mo ago

Steffi Nicolaïdes

@joseph_lee08 wow that's amazing!! What are your advices on how to launch on PH then? I created a SaaS, www.mayze.io/en/, I'll go check on your product!

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9mo ago

Joseph Abraham

SaaS for Greater Good

@joseph_lee08 Well done on the launch! Wishing you continued success and innovation. What feedback are you looking forward to the most?

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9mo ago

Joseph D. Lee

Syncly

Maker

@andreea_staicu Thanks, Andreea. Agreed - creating a single source of truth for customer feedback is the first step!

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9mo ago

Ace

We must know where we went wrong, this is very important. Congrats on the launch! What does AI's automatic classification mainly rely on? Is it based on the keywords mentioned in user feedback for classification? For example, if a user says it's a bit troublesome to use, how do we pinpoint which specific feature they are referring to?

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9mo ago

Alex

Syncly

Maker

@oldmann These are great questions! Thank you so much for the questions. I'd assume you have a very good understanding on how AI works. I think many of you must also be also curious about this as well. AI's automatic classification is based on user intentions. User can edit prompt(which is already generated by our AI), use keyword and tags in the data, to train our model to understand what user intends to capture with a specific issues/topic. More data, better accuracy, and ultimately can pinpoint to specific feature based on training with all the existing feedback. Syncly AI does curate a list of trending themes based on your data from the get-go. Nevertheless, if user wishes to setup a taxonomy, it can also be implemented quickly with minimal training. Hope you find this helpful. Please feel free to ask more questions or schedule a call with us to find out more how Syncly works! :)

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9mo ago

Tanay Kothari

Wispr Flow

@oldmann @alex_in_the_bay Ah, makes sense. Love that all of these details can be personalised to such a high degree. Kudos!

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9mo ago

Tony Han

Love seeing these products that make finding evidence to tackle certain use cases and features easier and data driven. Compared to a few other apps, I in particularly like how you can see NPS score trend and tackle by group, and ask questions about the feedback if you want to learn about a certain topic. I think it'd be cool if in each category, the keywords that caused a certain feedback to be tagged a certain topic can be highlighted - this way, the user can quickly double check the tagging accuracy. I think it would also be cool to see a declining NPS alert so you get to the customers before they left a really bad review. Congrats on the launch @joseph_lee08 and team!

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9mo ago

Alex

Syncly

Maker

@tonyhanded Loving your feedback and advices!! We will share with the team to make sure we deliver on those points you mentioned. Thank you so much Tony!!

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9mo ago

Luke Bae

Syncly

Maker

@joseph_lee08 @tonyhanded Thanks for the fantastic feedback, Tony! We're always striving to improve the quality of AI classification, and it makes sense to offer users more options to double-check. Additionally, Syncly offers dynamic sentiment analysis, eliminating the need to depend on hard-to-obtain NPS scores to identify high-risk customers.

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9mo ago

Tony Han

@joseph_lee08 @lukebae - yeah that's a good point. NPS is very hard to trust sometimes. Often it requires the PM to read into the detailed feedback it self.

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9mo ago

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