Superchat is your AI-powered business messaging platform. Today’s consumers prefer messaging over email and phone to connect with businesses. Centralize messaging across WhatsApp Business, Instagram, Facebook Messenger, Live Chat, Telegram & more. Automate your daily tasks with automations and fully automated AI agents. Connect the tools you already rely on with our suite of integrations and our API to keep everything in sync. Start free at www.superchat.com

Hi Product Hunt 👋 I’m Mika, co-founder of Superchat (with @yilmaz_koknar2), and we’re thrilled to be live with Superchat on Product Hunt! Thanks for hunting us, @chrismessina ! When trying to connect with businesses, customers often still face challenges like endless hold music, missed calls, and unanswered emails. Consumers today expect more: immediate responses, same-day deliveries, and additional conveniences. They want to interact with businesses on their preferred platforms, such as WhatsApp, Instagram, Facebook Messenger, and others. This is where Superchat comes in. Our messaging software brings messages from these channels and your website’s Live Chat into our easy-to-use inbox, ensuring you never miss a customer interaction. You can configure AI agents as your ultimate sales agents or customer support reps who answer chats across all platforms. Fluent in over 50 languages, they never take a coffee break. You can also define when your team should respond to achieve the perfect customer experience. We founded Superchat to revolutionize customer messaging and relationship management for businesses. By integrating Business APIs from WhatsApp, Instagram, and more, we’ve created a seamless platform that brings all your customer interactions into one place. Today, over 5,000 businesses trust Superchat for managing support, sales, marketing, and recruiting. Level up your messaging with Superchat - it’s the better way to do business. Here is an overview of what Superchat offers: 💬 Universal Inbox: Manage WhatsApp Business, Instagram, Facebook Messenger, Telegram, email, and Live Chat in one place. 🤖 AI Agents: Build AI agents for WhatsApp Business and other channels in minutes, customize personality and language, no tech skills needed. ⚡Smart Automations: Automate replies, assign tasks, and set reminders for faster response times. 📥 Team Chat: Communicate with your team and coordinate on customer chats without switching channels. 💬 WhatsApp Newsletters: Send personalized newsletters via WhatsApp - where open rates reach over 90 %, outperforming email. 📊 Insights & Analytics: Measure open rates, response times, and engagement to improve customer interactions. 👥 Team Roles & Permissions: Ideal for larger teams, with customizable access and accountability settings. 🤝 Powerful Integrations: Sync with our public API, Shopify, HubSpot, and over 5,000+ other tools via Zapier & Make to streamline processes. 📲 Mobile Apps: Stay connected on iOS and Android, anytime, anywhere. 💙 Explore for yourself: superchat.com 🤩 Start your 14-day free trial now: app.superchat.de/?signup=true We’re excited to launch Superchat on Product Hunt today—join us in the comments, we’d love to hear from you! 🩵

@yilmaz_koknar2 @chrismessina @mika_hally3 @victoria_wu Hi Victoria, thanks for your interest! With Superchat, you can track key engagement metrics including message delivery, open and reply rates, as well as click-through rates. Plus, our automations feature allows you to set up custom conversation events in chat flows and send conversion events into any other BI or analytics software. For teams, we also offer team performance metrics like reply times, sent messages and participated conversations per agent, etc. Though I guess you are more focusing on the marketing use case of Superchat.

@yilmaz_koknar2 @chrismessina @mika_hally3 Congrats on the launch! Especially the universal inbox & the WhatsApp newsletter are great features to have. Huge time savers!

@yilmaz_koknar2 @chrismessina @jan_ber Thank you for the kind words 🙌

Your product is solid and I’m a supporter! Good luck to you and the team.

Congratulations! I have reviewed your product and am particularly interested in the chatbot functionality. Can we develop our chatbot flow using visual scripting? Additionally, can we integrate an API to transmit data to our backend and display the resulting messages?

@khang_bui_marvy Hi Khang, thanks for your comment! Yes, absolutely. We offer a drag-and-drop builder for our chat flows, which we call "Automations". Automations essentially combine triggers, action nodes, and logic nodes, which allow you to build any kind of flow, gather data, update data in Superchat, and even send data into third-party tools via (authenticated) HTTP requests. So, creating a chat flow that gathers some data and then sends the data or messages into your backend is entirely possible.

@tign Great, so can the chat bot link with the existing facebook's page? Also can you send me the technical documentation for creating HTTP requests in the chat bot?

@khang_bui_marvy Yes, you can link your Facebook Page to Superchat and then set up a chat flow within our Automations tool. Here is the technical documentation for building HTTP requests in Automations: https://intercom-help.eu/superx/...

This is awesome! Congratulations on the launch! How does Superchat handle non-english speakers? We get a lot of Russian and Spanish speakers in our support inbox and we have to use external translation tools to interact with them, does Superchat have in-app translation and language-sensitive chatbots?

@zaraanita Thank you! 🎉 Our AI chatbot seamlessly handles over 50 languages, making it perfect for a global customer base. Plus, we provide tools within our inbox to easily translate messages for agents handling manual interactions. With Superchat, you have all the translation tools you need for a truly global team and customer base.

Superchat is an absolute must-have for our customer support! We use the tool daily and are impressed by how easy and efficient it has made improving our external communication. The interface is intuitive, and all key channels are seamlessly integrated in one place. Thanks to Superchat, we can respond to inquiries faster and have elevated our customer service to the next level. Highly recommended!

It's the best tool for SMEs to manage the chats with customers. Its a true CRM for WhatsApp!

amazing app. Helps us communicate perfectly with our clients.

It's the best tool for SMEs to manage the chats with customers. Its a true CRM for WhatsApp!

amazing app. Helps us communicate perfectly with our clients.

Superchat

AI & Automations for WhatsApp Business, Instagram & Co

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