HelpSite.io

@richardlovesfaq @algolia Hey, this is really awesome. I've invested a lot of time on our help desk, and had a couple of questions/feature requests: * Are you planning to add e-mail validation to the contact form? A lot of people mis-type their e-mail on ours and we can't contact them (something like a domain validator, plus a message that says to look for a confirmation e-mail to the user). I'm sure the customer could build it themselves, but it's pretty much a universal problem so may be easier for you guys to do once, and do right. * Do you have voting buttons? These help us know if we should work on an article * Can you have the option to host on a subdirectory or subdomain? Some people prefer subdirectory for SEO (zendesk has /hc by default) * Also pricing is pretty great. Out of curiosity, why did you decide to charge on the number of articles instead of traffic? * I think an iOS SDK that renders the content in the app/has instant search and even caches would be really helpful. Great job and keep up the great work! It looks awesome!

@richardlovesfaq How well does this play with chat options, and support tiering. Like the site! A previous company I was at struggled with this, so I foresee a lot of people benefitting from it!

@rahulda1 Thanks! Email validator -- great idea. Hadn't thought of this yet but it makes perfect sense in our quest to have the world's best contact form. Voting buttons -- definitely planned, along with analytics/stats of articles. Subdirectory -- not likely since mixing content with other content on the same domain, while possible using iframes or javascript, can actually harm SEO. We *do* support you using your own subdomain though (e.g. help.yourdomain.com) Pricing -- articles just seemed like a natural fit for putting a limit on the free plan. Simple projects that have no budget likely don't have as big of a need for tons of articles. Traffic seems too scary / hard to trust / issues around if you count bots, etc. iOS -- great idea. One day :)

@richardlovesfaq @algolia Thanks. We just wanted to add a FAQ to our website and now we have a very simple, good looking one and team members can work simultaneously. *thumbsup*

@hellosmoore Since we allow you to use custom HTML, you can easily drop in any chat widget tool (olark, zopim, livechat, etc)

@gerbz I would also like to know about seo impact on having the content on sub domain.

@gerbz @randfish

@gerbz @siva7891 The difference should really be negligible in terms of SEO. It's an extremely common practice these days to have differnet subdomains for different parts of your app, and Google is smart enough to just recognize this. Matt Cutts talks about this a bit:

@richardlovesfaq Thanks for taking time to reply with facts. Good luck with your Startup!!!

@epicplugins Compared to Zendesk, we have a generous free plan, our paid plans are much cheaper ($15/mo compared to $125/mo for 5 users), and we focus exclusively on docs rather than having it be an add-on. Overall I just also think we do some things like search & admin UI better, and we allow for a private KB.

@richardlovesfaq hey, @elevioapp, we need something like this badly.

@visualpharm cheers Ivan, never fear, we've got some cool stuff planned at @elevioapp ;)

@duellsy @visualpharm I love @elevioapp -- it would be great if there was an integration so elev.io users could use helpsite.io as their KB :)

@duellsy @elevioapp superb. Chris, here's the challenge we have right now. We've got some articles in elev.io on this https://icons8.com/app : http://take.ms/T0v9o How can we set a link to these marked articles? It should be something like a page with fouur articles or four links or something.