Gorgias

Customer service made easy for online stores.

5.0•1 review•

34 followers

Customer service made easy for online stores.

5.0•1 review•

34 followers

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Customer support tools

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Ecommerce platforms

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Automation tools

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. It uses templates, automation, rules, and macros to cut support time.

This is the 2nd launch from Gorgias. View more

E-Commerce Stack

E-commerce tools used by the top 10,000 stores

Launch tags:

E-Commerce•Tech

Launch Team

Romain Lapeyre

Gorgias

Maker

Thanks @_jacksmith for hunting us! I know many of us here are building e-commerce startups, so I'm sharing this curated e-commerce stack we built. There are a few stacks on PH. This one shows usage among the most popular stores. There are ~20 categories (analytics, email marketing, user engagement, etc.), and for each category, we listed the tools companies found most helpful. If you think a tool is missing, feel free to suggest it. Hope it will be helpful to the community!

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8yr ago

Joe Sinkwitz

Intellifluence

@romain_lapeyre @_jacksmith are you going to add influencer marketing type tools to the stack? I know a few I'd recommend *cough* Intellifluence *cough* Love the list; sharing

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8yr ago

Ben Tossell

Makerpad

Why the decision to just have the logo, name and it link directly to the site? Rather than have a page to explain the product, what it does, similar alternatives etc that other stack sites do?

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8yr ago

Jack Smith

Hustle X

Hunter

@bentossell probably less work and easier to get started with :)

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8yr ago

Ben Tossell

Makerpad

@_jacksmith well yeah thats obvious

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8yr ago

Pravil

@bentossell I completely agree with you. There should be a bit more details and some honest review/ feedback, pros/cons etc which would help help the users to take a decision. There are too many stack sites and stack-for-stacks too and there should be a differentiator for me to chose one over the other. Building something simple is easier. Hope the team would come up with more details later! :)

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8yr ago

Romain Lapeyre

Gorgias

Maker

@pravilz @bentossell Our take here is that popularity can be a good way of finding where to look at first. I agree though, having pros & cons on tools would be helpful.

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8yr ago

Pravil

@romain_lapeyre Thanks for the quick response. I understand your point. But if I don't know which tool is good or bad, I may click on any of those. And the number just depends on people clicking on a specific item right? So a new user can't trust that ranking which is solely presented based on the clicks. Correct me if my understanding is incorrect. Btw, what you have currently as well would help people. We know the major apps/ tools to consider under each category. But the point is to decide what to chose, people may need more insight. my 2 cents. @bentossell

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8yr ago

Robin Choy

HireSweet

Really nice curation, thanks for sharing! I'm curious your livechat is powered by Smooch and not Gorgias - am I missing something here?

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8yr ago

Romain Lapeyre

Gorgias

Maker

@robin_choy Oh, you're talking about our helpdesk. We're integrating a native chat (with a real notification system), which is powered by Smooch in the backend. This allows to connect Twilio & others as well.

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8yr ago

Gorgias

Customer service made easy for online stores.

Customer service made easy for online stores.

Gorgias

Customer service made easy for online stores.

Customer service made easy for online stores.

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