Gleap

The best AI-first customer support and feedback platform

219 followers

Screenshots and screen recording apps•Customer support tools•Bug reporting tools

Gleap is the visual customer communication and triage platform for web and mobile apps. Gather feedback with video action replays, screenshot bug reports, and in-app feature requests, ratings, and surveys. Review, prioritize, and respond in one gleeful place!

4.9

Based on 22 reviews

Review Gleap?

Gleap is highly praised for its comprehensive customer support and feedback capabilities. Users appreciate its affordability, especially compared to alternatives like Intercom, and its ability to streamline customer interactions, bug reporting, and feature requests. The platform's AI chat support is noted for its accuracy and efficiency, reducing the need for extensive support staff. Makers from TwinMind and A-Leads commend Gleap for its all-in-one support and bug reporting features. The responsive customer service and continuous feature enhancements further enhance its appeal.

+18

Summarized with AI

Pros

fast customer support (5)

all-in-one solution (4)

bug reporting (4)

customer feedback (4)

affordable pricing (2)

AI chat support (2)

flexible use (2)

Pros

Cons

Reviews

Helpful

Bec Furraway

•5 reviews

I had looked into other popular help desk software and was about to sign up with one of the top ones when someone recommended Gleap. I was hesitant but the deciding factor was the price of their AI chat support. It was sooooo much cheaper than the alternatives. It has been the best move. I haven't launched yet but I have built an amazing, comprehensive support system. Testing the AI answers it has been so accurate. I believe it will cut down on hours of support staff time a day and possibly leave me only needing to hire one person. The support team at Gleap are also amazing. Super fast responses and everything I've asked for has been addressed or fixed within a day. I also got the 3 year start-up discount which is a huge help considering I needed to build this out for a few months before launch. Thank you for the amazing product you guys have created! Here's a link to my Gleap support center for anyone who wants to check it out: https://support.ghostwriter.express

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7mo ago

Lukas Böhler

Gleap

Hey Bec, thank you so much for you awesome feedback & review! Really excited to hear that you are having a great time with Gleap. Happy Holidays to you and your team! Best, Lukas

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7mo ago

Valdis

Sensible Inventory Forecasting

•1 review

Customer service of Gleap is unmatched, responses fast - we use Gleap for our Shopify App (Sensible Forecasting) customer support needs and ask a lot of questions and every single conversation is a delight.

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8mo ago

Lukas Böhler

Gleap

Hey Vladis, thank you so much - really appreciate your support! 🚀

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8mo ago

Gaylan Greenawalt

•2 reviews

Great product, great mission, and great CEO. Lukas has been there every step of the way for our company and highly recommend this product for people looking for a simple/easy to use customer feedback and bug reporting tool for your software.

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2yr ago

Highlight

See and act on your webapp's issues and interactions

Disbug

Perfect bug reporting with screencast, technical logs & more

Bird Eats Bug

Report bugs. Create tests. Really fast.

Balto

Easy feedback with screenshot / videos for your beta apps

Buglife

The easiest way to report bugs and collect feedback.

Shake

Get unreal data to fix real issues in your app & web

This is the 3rd launch from Gleap. View more

Kai by Gleap

Meet Kai, Gleap’s AI-driven customer support hero

Upgrade your customer service with Kai, an AI bot that automates support using website context, FAQs and help articles. Plus, use our visual editor to create custom chatbots and streamline support. Revolutionize your customer service with Kai today!

Free Options

Launch tags:

Customer Success•Developer Tools•Artificial Intelligence

Launch Team

Lukas Böhler

Gleap

Maker

📌

Hey everyone, Lukas here, the found of Gleap 👋 Ready for a game-changing update that will revolutionize your customer support? We're thrilled to introduce you to Kai - our AI-powered sidekick that makes customer support smarter and easier. 💬 With Kai, you can automate responses using context from websites, FAQs, and help center articles, significantly reduce wait times for your customers, and lighten the workload for your human support team. Plus, Kai seamlessly passes the conversation to human teams for more complex questions, ensuring an even smarter and more efficient support experience over time. 🤖 But that's not all - with Kai come custom bots designed by you to scale every part of your business, collect qualified leads, and triage conversations for seamless support. Create your own bot with no coding skills required, and easily design and implement workflows tailored to your specific needs. 🌟 We're eager for you to experience the power of AI and witness firsthand how it transforms customer support processes. With Kai by your side and our customizable bots, you'll no longer need to worry about first-level support or resolution times. 💭 Please share your thoughts and suggestions on how we can continue to improve Kai and enhance the Gleap platform in the comments below. Happy Gleaping! Lukas

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2yr ago

Jan Hecker

💡 Bright idea

@lukas_bohler incredible in which paste you're releasing incredible features!

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2yr ago

Nitesh Manav

Cyber Monday Linkbox

Have always loved the design of Gleap. Glad to see it coming up with an AI update. Will use it tonight, if it's available for existing LTD users.

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2yr ago

Lukas Böhler

Gleap

Maker

@niteshmanav thanks for your comment. Kai is an add-on to all of our existing plans. Due to the nature of external GPT-4 costs, you will need to have a credit card on file to make use of Kai. It's priced $0,06 for every 1000 tokens used. This is the equivalent of around 750 words. If you'd like to trial Kai or activate the add on, simply reach out to us on Gleap and we will happily make this work for you :)

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2yr ago