Elevio: Contextual based support

This is the 5th launch from Elevio. View more

elevio hub

For continuous user education

We originally started elevio with the vision of creating an end to end in-app contextual help platform, that was smart enough to deliver the right help at the right time to your users, while letting you know automatically how and what to improve over time and making that process easy for your team to execute.

With hub, that’s now a reality.

Launch tags:

Customer Success•User Experience•SaaS

Launch Team

Chris Duell

ReleaseNotes

Maker

Hi Product Hunters! 👋 Keeping product docs up to date is hard, and content rot is a silent killer. We originally started elevio with the vision of creating an end to end in-app contextual help platform, that was smart enough to deliver the right help at the right time to your users, while letting you know automatically how and what to improve over time and making that process easy for your team to execute. We’re excited to say that’s now a reality. With the release of elevio hub, we’ve created a platform where your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. The magic happens with our engine (advisor) always checking over your help content and how your users are finding and interacting with it (or not), to serve up suggestions to you on how, where, and why to improve certain content. It promotes continuous user education, for companies that care about the full experience. We’d absolutely love for you to check it out, and help you help your users. Let us know what you think!

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7yr ago

Arik Fraimovich

Redash

@duellsy congrats on the launch! This looks amazing and nice to see a product that puts emphasis on the content creation, which seems like an after thought to many other products in your space. Our product (Redash) is both SaaS and open source, and we want our community to be able to edit and contribute to our documentation. I wonder if such workflow is somehow possible with Hub? I know you have sync functionality, but is it two-way or one-way only?

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7yr ago

Chris Duell

ReleaseNotes

Maker

@arikfr thanks 🙌 Our main goal was to make sure that we did all the heavy lifting to make it easy to keep your user education in top shape, since it's all too easy to leave that update to "another day" 😉 Currently, the sync is one-way, but we *just* also released our content API, so I'm sure there's something we can do here... let's chat!

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7yr ago

Arik Fraimovich

Redash

@duellsy let's! my email is arik at redash.io.

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7yr ago

Chris Duell

ReleaseNotes

Maker

@arikfr Awesome, just flicked you an email 📬

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7yr ago

Eric Prugh

PactSafe

I've been a happy Elevio customer for over 2 years. Very reliable, amazing support, constantly releasing new features, and a great product idea overall. We get feedback from customers all the time asking about what tool we use for our in-app "Resources". Pumped about the product and how it will help us take it to the next level!

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7yr ago

Chris Duell

ReleaseNotes

Maker

@eprugh Thanks Eric! It's been great having your on board, it's customers like yourself that have helped shape our future, and bring things like hub to life :)

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7yr ago

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