Automated User Onboarding with Userlane: Personalize user onboarding and automate staff training

Daniel Sodkiewicz

EvilPhotos

Consider changing the logo. Looks too similar to one of the biggest Ecommerce sites.

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7yr ago

Devin Rajaram

Hack Your Blog to the Top 5 in Google

@dansodkiewicz I agree. It’s the first thing that came to mind: jet.

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7yr ago

cu vegas

Automated User Onboarding with Userlane

Maker

Thank you for your feedback @dansodkiewicz @devinrajaram @_jacksmith. I see your point. Both companies feature a tone of purple and a smiling face. I would like to invite you to take a look at the story of our logo. Once you have seen it, you can never unsee it again :) 1 minute read: https://blog.userlane.com/pr-and... tl;dr We close the knowledge gap between humans (red dot) and machines (blue square). The color purple is made up by our brains because we can't see red and blue at the same time – kind of like our product helps the unlikely duo humans and machines to communicate with each other.

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7yr ago

Krishna De

Looks like an interesting tool but frustrating there is no pricing detailed on their site which I would have expected

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7yr ago

Justin Mitchell

Cleft Notes

@krishnade so you’re saying they could use some help with their onboarding?

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7yr ago

Krishna De

@itsthisjustin In my experience people like to be able to see pricing and feature comparisons - do you agree?

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7yr ago

Justin Mitchell

Cleft Notes

@krishnade in most cases. Their faq actually explains the lack of pricing and I’d suggest they put that info on the pricing page instead. For their customer base, it probably makes sense to not list pricing as it’ll always be custom. However they could do something like “starting at $1500/yr” instead of just having nothing

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7yr ago

cu vegas

Automated User Onboarding with Userlane

Maker

Indeed @itsthisjustin, onboarding is a difficult task. As founders, we need to explain our products to different kinds of people with different backgrounds, languages and cultures. Suggestions and new ideas are always welcome. I’d love to hear more from you!

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7yr ago

cu vegas

Automated User Onboarding with Userlane

Maker

I am with you @krishnade, It’s frustrating. We have our good reasons, though. Our pricing is indeed highly customized as @itisjustin already correctly pointed out. Since our customer base is very varied and they approach us with different use cases, we don’t want to set expectations that we can’t fulfil. We have good news for you though: we are currently working on a self signup version of our product. This way, we’ll be able to segment our customers better and instantly provide them with reliable estimations and quotes.

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7yr ago

cu vegas

Automated User Onboarding with Userlane

Maker

As one of the makers my feedback might seem biased to you. Therefore I'd love to invite you for a trial. You'll be the judge!

Pros:

Since you will be creating hundreds of userlanes the creation process needs to be quick and simple.

Cons:

No self sign-up as for today

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7yr ago

Automated User Onboarding with Userlane

Personalize user onboarding and automate staff training

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