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ASAP for Zoho Desk — Take solutions to your customers, with ASAP.
ASAP is a self-service tool that can help brands embed their help center into their website, mobile app or SaaS product. It ensures that contextual help is always made available to your customers through Zia Bot, an AI-powered chat assistant.
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Joey
Hi Zoho team,
This looks great. I’m happy you’re launching so many new features to the Zoho platform overall after I joined Zoho One :)
I was wondering if ASAP in anyway works together with Zoho Sales IQ / you live chat system?
Thanks,
Joey
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@javerbode Yes. We are already working on this. SalesIQ integration will be part of ASAP very soon.
This looks good. Customers do not need to open a "new window", for example to read a help tutorial. A quick question: does it work with KB from Wordpress ❓
@bernardocastro Thanks. Glad you liked it. ASAP works only with Zoho Desk's native knowledge base system for now, but support for other content management systems like Wordpress will come in the near future.
@diny88 Zobot is a platform to build your own custom bot for your website.
ASAP is a capsule version of self service help centre in Zoho Desk. Generally, companies build a help centre for customers to find solutions, which would be a collection of knowledge base articles, FAQs and Community. ASAP is the first of its kind and it helps one to take the help center to the users, be it website, mobile app or Saas Product. ASAP ensures that contextual help is always made available to customers just a click away, through Zia Bot, an AI-powered chat assistant. Here, the Bot answers from the knowledge base and would soon support live chat via SalesIQ integration. Users can also submit ticket or ask the community directly from ASAP.
Hope this helps you to decide.
Hello Product Hunt!
First off, thanks @kwdinc for hunting us.
We're excited to be launching ASAP, embeddable self-service from Zoho Desk.
ASAP helps businesses go mobile-first, by bringing their entire help center to their app or website. Customers can look through knowledge base articles, interact with user communities, and even chat with an AI-powered conversation assistant for instant support. With the ASAP Chrome Extension, product walk-throughs and tooltips are a few simple clicks away. We believe this will revolutionize self-service, because customers will never have to leave the app or website looking for help.
With ASAP from Zoho Desk, put customer service at the heart of your company.
P.S.: We're available all day for an AMA of sorts. Questions are welcome. We also encourage you to visit our page, and take the ASAP-powered widget for a spin.
@kwdinc @pavz_krish This looks amazing. Few thoughts if you are planning to do outbound sales :
a) Reach out to companies which have recently raised funding. Since they have raised funding, they are going to spend money on customer support. Hence it will make sense to use ASAP.
b) Reach out to companies which are hiring for customer support. Because if a company is hiring for this role, it means they are willing to spend money on customer support that is why hiring for such role.
c) You can target companies using Intercom and Drift.
Thanks, @shreyaa_ratra! Those are very thoughtful points indeed. We really appreciate your interest and support!
Wow, what a exciting product! I've been a big fan of Zoho Desk for quite some years now and it's great to see that they keep coming up with cool tools like ASAP and Zia. Keep 'em coming, guys!
@abhyuday_ganesh_rajaa That's so great to hear, thank you! It's fans like you that keep us going 😄
Full integration with other applications for a better service to customers (CRM, Campaigns, Facebook, etc)
Pros:easy to use, fast to adopt for every body in the company.
Cons:tracking time to apply to a customers
Always developing new problems. As a daily user who must work with this, I find it very difficult. Couple of weeks ago a field went missing. Now permissions suddenly changed.
Pros:At least it is a way to keep things in order but bare bones
Cons:updates break things
Hey @carolyn_andrews ,
It's quite unfortunate that you had run into issues with the application. If you're open for a call, we can sort this out real quick. Let me know or you can email us at "support[at]zohodesk[dot]com"
