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Zendesk AI (but cheaper)
p/zendesk-ai-but-cheaper
~5x cheaper AI support for your Zendesk
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Mike Heap
Zendesk AI alternative — 5x cheaper AI support for your Zendesk
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Zendesk AI is wayyy too expensive for most startups, plus it's been built for e-commerce, not SaaS, so we made a Zendesk app that'll give you 80% of Zendesk AI's features (+ a few it doesn't have) for ~20% of the price.
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Mike Heap
Maker
📌
Zendesk's new AI product is expensive, targeted at e-commerce (not SaaS) and only lets you add knowledge from your Zendesk help centre. Plus at $1-2 per “resolution”, with just 1,000 support requests per month, you’ll be paying almost $600-$1,200*, for support. That’s too much. So we added our AI into Zendesk and made it ~5x cheaper**. Install the My AskAI Zendesk app from the marketplace and you get: - Automated AI customer replies, based on your company docs and site, directly in Zendesk - Human handover to agents when the AI can’t answer And, in addition, a few things Zendesk doesn’t have yet… - AI insights on all your customer conversations so you can see what they’re asking - Knowledge integrations with 11 different sources, including: Notion, Drive, OneDrive, Dropbox, Sharepoint, Gitbook and more - An AI email assistant that automatically responds to your support emails - “Internal” modes your employees can use within Slack and Teams All for $99/mo. Try it with your Zendesk today with our 14-day free trial and get 20% off for 3 months with the code: ZDLAUNCH24 And keep the feedback coming! Mike + Alex **~50% resolutions and including Zendesk’s subscription price **~50% resolution rate on 1,000 conversations
René N
This is nice! As a previous Zendesk user, i can for sure support the fact that it was waaaay to expensive, even for small business.
Mike Heap
Maker
@fundergainz thanks Rene! Yeah, at $1-2 per resolution, it is just wayyyy to expensive for most!
Rafael Pinheiro
I've used My Ask AI before, but not as a customer support alternative. Currently, we use Intercom for customer support and engagement, but the pricing is an issue—it’s more expensive than ZenDesk. I’m curious about how My Ask AI compares to Intercom in this regard. Congrats on the launch @michael_heap and @alex_rainey2
Mike Heap
Maker
@alex_rainey2 @rafael_pinheiro_costa hey Rafael, yeah we have an intercom integration too: https://www.intercom.com/app-sto... It's a similar story, Intercom is $1 per resolution, so the better it gets, the more you pay. With us we have a fixed price per conversation, so as tech (AI and ours) gets better, your cost per resolution decreases over time instead. Also helps that you know how much your bill will be each month!
Rafael Pinheiro
@alex_rainey2 @michael_heap @alex_rainey2 @michael_heap Intercom´s pricing lacks transparency and it is an issue as you scale. Great to know you also have this integration!
Albert
congrats on the launch, this sounds like a valuable tool for saas companies looking to manage customer support more affordably. can you share how the ai has been trained to ensure it aligns well with a variety of saas business models and their specific needs?
William Jin
A cost-effective AI support solution is appealing! How does it compare to traditional Zendesk?
Mike Heap
Maker
@william_jin So it integrates into Zendesk. Our AI is significantly cheaper than theirs, you can train it from more knowledge sources, so we'd say overall it is a better option for any SaaS business!
Thet Lin Thu
At a fraction of Zendesk AI's cost, it's perfect for startups. Well done, Mike and Alex!