Zefi.ai
Transform the voice of your customers into value.
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Alexandros Fokianos

Zefi 1.0 - Transform user voice into value

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Zefi helps reduce churn, increase revenue and stay ahead of competition by automating the analysis of all customer feedback - calls, surveys, customer support tickets, reviews, and socials - and providing real-time actionable insights to 10x their products.

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Alexandros Fokianos
Maker
📌
Hi Product Hunt Community! 👋😺 I'm Alex, former Product Manager and now Co-founder and CPO at Zefi.ai. Today, we're thrilled to launch Zefi 1.0! 🔥🔥🔥 Since our last launch, we shifted our focus from an AI copilot and issue-tracking system for product teams to a more focused Voice of Customer (VoC) platform that provides insights from the analysis of multiple customer interaction sources, such as surveys, user interviews, support tickets, reviews, etc. What we do now: Zefi automates analysis across all user conversations, integrating channels from reviews and support tickets to calls, surveys, and user interviews. With real-time insights into customer experience and product trends, Zefi empowers companies to stay ahead of ever-evolving customer expectations. Through native integrations, Zefi centralizes qualitative data and translates it into actionable insights to help companies reduce churn, boost customer satisfaction, and fine-tune their product roadmaps. Our automatic tagging and sentiment analysis feature further streamlines this process, generating insightful reports and charts to save teams countless hours of manual work. 🤖📊 What we don't do anymore: We don't connect anymore with any issue-tracking system and don't allow you to create tickets directly inside Zefi. This doesn't mean that our vision has changed. We still want to provide Customer Experience and Product teams with an all-in-one product platform but we finally understood where to start. After months of hard work, I'm beyond excited to share Zefi 1.0 with you! Huge thanks to our amazing team for making this happen. 🙌 Curious to learn more about how you can harness the power of your customers’ voices? Feel free to reach out with any questions, or head to our website to sign up and schedule a demo. Let’s make today epic! 💫
Leonardo Vezzati
Maker
@fok96 🔥🔥🔥
@fok96 congratulations on your launch! I'm intrigued by your integration with Zendesk - what's your main use case for it? I know that some of our customers are already using Zefi and it would be great to provide them more value from the conversations and tickets they are managing through our AI agents
Alexandros Fokianos
Maker
@michelepomposo Great question! Many customers are already using our Zendesk integration to automatically categorise feedback and issues from customers. With Zefi you can reduce to zero the time spent tagging conversations and can easily check what's the biggest issue or opportunity on your product :) Can't wait to integrate with Tiledesk as well!
Leonardo Vezzati
Maker
@fok96 @michelepomposo Looking forward to this collaboration Michele!
Ruben Lozano
@fok96 Congratulations team!! Tools like Zefi helps teams to improve products.
Nunzio Martinello
We have been happy customers of Zefi for almost a year now, can't recommend enough! Great team, quick at adding features and fixing bugs, and amazing product!
Leonardo Vezzati
Maker
@nunziomartinello Thank you Nunzio. I'm extremely happy to collaborate 💪
Alexandros Fokianos
Maker
@nunziomartinello Happy to have you on our side from the very beginning!
Nicola Sebastianelli
Maker
Best team ever 🔥🔥
Leonardo Vezzati
Maker
Auri
Maker
Giuseppe Della Corte
💡 Bright idea
the previous version was already quite good but here you really made a leap forward in centralising the voice of customer. AI applied to user research. Love the impact on proactively decrease churn rate by moving faster. Congrats to the whole team!
Leonardo Vezzati
Maker
@gdc Thanks Giuseppe, there is still so much to do but your feedback means a lot to us :)
Auri
Maker
@gdc thank you Giuseppe!
Auri
Maker
Today’s the Day 🚀 I couldn’t be prouder of the team and everything we’ve achieved together. A big shout-out to our early supporters and the Product Hunt community for making this journey so incredible. 💡 We’re just getting started, and we can’t wait to see the impact Zefi AI will make for you and your business! Check out Zefi, explore the insights, and let us know what you think. Here’s to a great launch and an even greater journey ahead! ✨
Leonardo Vezzati
Maker
@auri_mgg It's only the beginning
Auri
Maker
@leonardo_vezzati this is the mood! 🚀
Luigi Pederzani
Everyone I know is talking about Zefi - there must be a reason. They deliver value, deliver features, and deliver an exceptional experience! Great product!
Daniele Borlizzi
Maker
@pederzh Thanks so much Luigi 🙌
Alexandros Fokianos
Maker
@pederzh Can't wait to show you the product! :)
Leonardo Vezzati
Maker
@pederzh Thank you Luigi!
Daniele Borlizzi
Maker
Let's gooo! 🚀
Leonardo Vezzati
Maker
Gabriele Venturi
💎 Pixel perfection
Great product, we've been using it for a while and love it! Congrats for the team and the improvements they've delivered over the last few months!
Leonardo Vezzati
Maker
@gabriele_venturi Thanks for the support Gabriele! We are happy to share this ride :)
Leonardo Vezzati
Maker
Kudos to the entire team! 🙌
Alberto Garagnani
Great product and great team, I can't wait to use it. Customers feedback is is so fragmented and bring it all under the same umbrella brings massive value!
Leonardo Vezzati
Maker
@alberto_garagnani Hi Alberto, thanks for the support! I'd be happy to show you the platform if you are interested in exploring it.
Alexandros Fokianos
Maker
@alberto_garagnani Thank you so much Alberto! Waiting to see your startup growing with us!
Edvaldo Gjonikaj
Great product built by great makers! Keep rocking! 🚀
Leonardo Vezzati
Maker
@valdozzz1 Thanks Edvaldo! 💪
Tommaso Moraca
The team is hustling and the product (as well as happy clients) speaks for them! If you don't believe me, you should definitely try it - 3 months discount is a bargain to not miss 😎
Leonardo Vezzati
Maker
@tommaso_moraca1 thanks Tommaso 🙌
Ariel Di Porto
Great job guys, the new version is incredible! Go go go Italian SaaS 🚀 🚀 🚀
Leonardo Vezzati
Maker
@ariel404 Thank you Ariel! 🙌
Brandon Foo
Congrats on the launch @fok96! 🚀 Excited to be a part of Zefi's journey!
Alexandros Fokianos
Maker
@foolywk Thanks Brandon! Very happy to have Paragon as key partner in this effort to change the way product and customer success team work with customer feedback. We're unlocking so much hidden conversations by extracting them from CRMs and CS tools :)
Amedeo Galano
I tried the Beta and was absolutely astonishing! Looking forward to spread it to the whole organization.
Alexandros Fokianos
Maker
@amedeo_galano1 thanks for your support from day one!
Alberta Trombetta
The best teams are capable of only one thing: creating the best products 🚀🚀🚀
Leonardo Vezzati
Maker
@alberta_trombetta1 Thank you Albi 💙
Auri
Maker
A big thanks to the Product Hunt Customer Support team that helped us solve our issues during the launch <3
Daniele Calvo Pollino
That’s super cool! One thing we do that provides a lot of value—but is currently very manual—is classifying and organizing non-converted customer conversations based on their ‘reason for not buying.’ Is that something Zefi could handle? And do you connect to (or have plans to connect to) Freshworks CRM system?
Leonardo Vezzati
Maker
@daniele_from_mapo_tapo Hi Daniele, yes, we connect with Freshdesk and the use case that you mentioned is one of our most traditional ones. It is possible to segment users as you wish and detect the main topics and reasons of that particular segment. Happy to have a deeper chat these days
Huzaifa Shoukat
Huge congrats to the Zefi team on launching 1.0 today!
Alexandros Fokianos
Maker
@ihuzaifashoukat Thank you Huzaifa!
Arianna Pavesi
You rock as always guys🚀