Thank you for hunting us @ali_shaheen
Hy, I Product Hunt Community, Qudsia here. I am the co-founder of Connect, which we launched earlier on Product Hunt and got so much positive response from the PH community. And now, I am glad to introduce you to Workhub spaces.
What are Workhub Spaces?
Spaces are a new feature in Workhub Connect. Workhub spaces are support pages that will enable you to manage all your internal and external communications in one place.
Why Workhub Spaces?
1️⃣ Workhub Spaces help your customer support team by consolidating all customer queries and internal chats into one place. This way, they can manage internal and external communications very easily.
2️⃣ Workhub Spaces is an excellent way for your customer support team to keep track of customer queries and responses. This makes it easier for them to provide a high-quality service to their customers.
How Workhub Spaces Works:
Spaces are a support widget for "connect." All "connect" users can use them for free with their connect subscription. To use spaces, create a page and, add all the details of support team members on the page, save it. Copy the code of that page and place it anywhere on your website. Whenever a customer initiates a support chat, anyone from your team will be able to respond to that query from within their "connect" account. This way, everyone on the team is always available to help the customer. Customers can initiate a call, email, or chat and schedule a call by checking the available time in the calendar.
Features:
➡️A support widget for customer support
➡️Chat, Call, Email or Schedule immediately with the support team
➡️No need to switch between internal & external support apps
➡️Support different communication channels like Web chat, Message, Phone, SMS, FB Messenger, WhatsApp, Email, Audio/Video
➡️Customers can select Support representatives based on their needs
➡️Create as many spaces as you want
We are constantly working on making our product better. Please let us know if you have suggestions for how we can improve it! We really appreciate your feedback.
Let's make it better together. 🚀
I’d love to hear your feedback and will hang out here all day to reply to your questions and comments.
Keep growing.
More About Workhub Spaces & Connect: https://www.workhub.ai/connect/
@ali_shaheen@qudsia_ali congratulations on the launch. Checked out the features and it looks like that you have built a comprehensive customer and employee engagement platform. Kudos and best of luck! Will certainly get a demo and explore further :)
Hi, @qudsia_ali congrats on the launch! Being a member of a remote team, I can say this is the best tool to manage your work and collaborate with the team. My best wishes for a grand success.
Congrats on the launch! Good luck.
Saw on the website that you support integrations with Slack and other services.
I think that is great, cause folks won't need to switch.
@rucha_joshi8 All customer queries are separate threads and you can convert any conversation to an actual ticket so that even other team members can be involved. With a single system, the entire team can be looped in when needed.
Well, that looks like a handy one. So, the way I see it, WorkHub Connect is now going all around. From employee communications to a whole corporate communication platform. Kudos to the team!
WorkHub