Wing - A phone carrier that is actually nice to you.

Let me start with, i have NEVER in my 25 years of being alive had ot file a complaint with the BBB, and the attorney general. Wing has been NOTHING BUT A HEADACHE from start to finish! Here is my Experience with Wing Telecom : So I was going to try out the service. As soon as I switched I started having issues with the service not working even though their website said my phone was compatible. So I got in line on their chat service and was connected to a woman who was very rude. She argued with me from the beginning, told me I wasn't doing what she was telling me to do to resolve my issue and when I asked to be connected to someone else she ignored my request and continued being very hostile and rude. When I finally disconnected to get someone else I was finally connected to my "account manager" who I had asked for a refund due to my phone not working and my horrible experience with their representative, keep in mind it had only been 2 hours since I activated. The account manager told me that their billing department doesn't work on Fridays, so he would get back to me Monday (7/15/19) about giving me a refund. Monday rolls around and I don't hear from him to I resume the chat with the account manager and ask what the outcome was, he reads my messages (the chat said he seen it), doesn't respond for 20 minutes, clears out chat and connects me with a basic rep, after speaking with the rep and continuously asking for the account manager by name she finally reconnects me with him where he says my request for a refund was denied and that he can try and fix my service. I ask for someone above him and he connects me to someone supposedly above him who tells me he will provide a one time exception to the refund policy and give me my money back and id have an answer in 48 hours. so 4 days go by and its now the 19th of july and I haven't heard from him, so I resume our chat asking about my refund and he tells me he will take a look at my account. after no response after 15 minutes I get an email stating that my wing service has been suspended and I thought we were getting somewhere, well the guy goes MIA for an hour leaving me in a chat window for a literal hour just for me to exit that chat and connect to a lower level rep asking and begging to be put into contact with the guy I was just speaking to. He comes back and tells me " your refund is denied and here is a FAQ article on why". This was after leaving me on a chat for an hour, going "inactive" in chat with no warning, their rude agent, and being led on like I was gonna get my resolve. When I asked the "upper management" rep why I was lied to he kept the chat open and never responded to my messages after that. I emailed myself the transcript and have reached out numerous times to the same rep , his chat says he is active, and he doesnt respond. I have since filed a complaint with the BBB, and the attorney general. You'd think a brand new company wouldnt want that on their slate, and would want to make it right, but apparently that isnt the case with Wing. Stay away. I switched to Visible since their speeds are no longer capped and it runs on verizons full network and have had an amazing experience. NEVER WING. Biggest mistake that i have made in quite awhile.

If you're reading this, stop what you're doing and give these guys a shot. You WILL NOT REGRET IT! I can't give them enough praise.

Pros:

Much cheaper than my previous carrier T-mobile, and I swear I have even better service.

Cons:

I haven't found any yet to be honest... it's really been the best phone carrier experience ever. Hell, best experience with a company ever.

Give these guys a try. The customer service is stellar, the plans are affordable and the service covers many areas.

I can't even begin to tell you how much I love this company. I was hesitant at first as I have been loyal to Verizon Wireless. I've tried all of the carriers repeatedly.

I often am traveling. T-Mobile had weak service while out in the world that isn't a city. Verizon is expensive. AT&T has awful customer service.

I gave them a try in an extra phone and loved the service so much I've switched all of my lines and my iPad over to this service.

Pros:

Great prices, and amazingly great customer service.

Cons:

Sprint Network is weak in some areas.

Wing banned me from their page on Facebook because I found information that the creators are a serial start up group that starts new companies and then sells them off. So I commented on a post and asked them if they would sell to Sprint because they bought space on Sprint's towers to offer service, therefore making Wing customers actual Sprint customers in the future (because Sprint gains customers by buying Wing out) and they banned me for it. Shady. Nice business practices. I'll just comment everywhere I can to inform the masses you're lying to them and will soon be selling their contracts to Sprint, whom you currently dog as being one of the problematic large companies you work to get away from.

This company is full of liars. They tell you one thing and do another. When you try to port out, they make your account inactive so you can’t keep your number.

I’m sorry this is the worst service ever

Bad customer service.

Wing is a subpar upstart with the worst customer service on the planet. Which is saying a lot, because At&t, I thought was the absolute bottom of the barrel but wing beats them by miles for horrible customer service.

Their customer service SUCKS, their employees are idiots, and they're liars. Not to mention $60 for new line activation. REALLY?? $60?? I thought I'd found a good provider, but I am seriously regretting my decision. Run. Run fast. Run far.

If anybody is considering switching, just don't. They try everything they can to make you switch and once you switch they don't accept the commitments they made. I switched from Verizon, I had a 1 year contract remaining with a BOGO deal, so I was paying for one phone and I was getting credit for the other phone, my monthly bill was $135. When I saw the wing add pop up on my timeline I reached out to ask if they would honor the BOGO deal and carry my contract over which would save me around $30/month. And to my surprise agent I was talking to informed me they would cover both phones, so I switched. Now I am being told they won't even though I have the screenshots of the conversation with their agent. If you are in a contract with a special deal like me do not switch!!!