Subscribe
Sign in
What The Faq — Customer Support, UX Tools, and Analytics Tools
It replaces live chat and similar large, expensive tools with simple on-site customer support, based on contextual help and data analytics.
While giving customers instant access to support, it also empowers product owners with user data to improve product
3
Replies
Shakks
How can something have this many upvotes and only 1 comment?
Awesome Product BTW.
Share
Maker
Most website/products pages fail simply because they are hard to use. People expect to ask questions and get immediate gratification. In a retail store, a user can glance at signage, read product labeling, or flag down a salesperson to hassle. Replicating this ease of information access is a competitive advantage. WTF is poised to solve that problem. Don't break the user flow. Don't let them think
Grounded in the Minimalist approach, WTF was designed to help visitors find the purposeful information they’re looking for quickly and efficiently contextually. Our solution give small and enterprise companies insights into how their potential customers interact with their products — the kind no other person could ever deliver.
WHY What The FAQ
1. Reduce the Burden on Customer Support Staff
2. Serve as an Early Response System for Urgent Problems
3. Contribute to Your Continuous Improvement Cycle
Understanding user behavior is key to finding out how users interact with your product. Give users a solid process to follow.
I am open for feedback and feel free to use it to learn more about your users.