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Sushil Sharma

What is the top reason why users don't use a product?

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In my opinion, design plays a big role. If the product is not user-friendly and attractive no user can use it for a long time.

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Animesh Koratana
Bugs! 88% of users bounce as soon as they encounter a bug. In fact, only 3% of users will report the bug, meaning that 97% of users who experience a bug in a product are stuck in their tracks - this is the major contributor to customer churn in our experience. We actually wrote a bit about this in our blog: https://www.playerzero.app/post/... if you're interested in learning more! @sushil_sharma2
Sushil Sharma
@akoratana Informative article, thank you for sharing it
Animesh Koratana
@sushil_sharma2 Thank you very much and my pleasure!
Mark Francisco
Bugs. Looks untrustworthy/scammy. Pricey. No free trial. Fees that are billed annually.
Sushil Sharma
@mark_francisco Some very valid reasons. Thanks Mark.
Arpan
Lags, bugs etc!
kashaf irfan
Poor Execution
Ali Rehman
When they get fed up or there is no improvement happening
Sushil Sharma
@ali_rehman1 True. Thanks for sharing your thoughts.
Karthik Tatikonda
They don't understand the product. I've seen some tools with improper documentation and chaotic dashboards. I didn't understand how to use the tool. On top of that, if the support is unresponsive, I would straightaway delete my account.
Jaida Yang
If the product does nothing to me or doesn't seem to solve any problems I have, I most likely won't use it. Agreed with some comments below; bugs, fees that are billed yearly, or multiple steps to sign up etc.
Sushil Sharma
@jaidayang Thanks Jaida for sharing your thought.
Andrew C.
its basic i know... but if a product doesnt solve a problem i have or doesnt make my life easy... i aint buying...