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Conversation design w/ Generative AI bots: common use cases?

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When using ChatGPT integration for your Chatbot Design, what is the most common use case, Knowledge Base aside? For example, I like the one that can analyse the priority level of an issue and escalate it accordingly (https://youtu.be/ZDPoVVbXxs8)

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good one! my favourite is to generate different answers based on the customers' sentiment
@michelepomposo that is still such a mystery to me - how does it even do? So cool!