Mike Gozzo

Slack with your Users - Speak to your app's users entirely within Slack

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Alex
It is pretty cool how there is slowly an ecosystem of products evolving around Slack http://www.producthunt.com/alxml...
Mike Gozzo
My entire team is really proud to show this product to you. Since meeting @alirayl at @userconf in SF this year, we've fallen in love with Slack and wanted to give app developers a way to answer questions, collect feedback and build relationships with their users - without having to jump through a bunch of different web apps or ticketing systems. Take a look at what (I think?) is the first messaging app built on top of Slack - using it to manage communication and not only as a place to get notifications. Hope you like it! Happy to respond to your feedback :) Mike
Chris Messina
Top Hunter
This seems like it'll give Intercom a run for their money... nice work @gozmike!
Dimo Trifonov
I can prove the power Supportkit @3nderapp has been using it for the last couple of months, it's just incredibly useful. And it's pretty, so it won't ruin your UI and branding.
Josh Pigford
Could this be a replacement for, say, Olark? From the landing page I did see how to pull that off for a typical web app.
Mike Gozzo
@Shpigford Stay tuned Josh :)
Gijs Nelissen
@Shpigford i am working on a similar idea to replace Olark/Snapengage/Zopim. We are accepting signups/testers @ http://chatline.io/
Andrew Zusman
Wowzers!! That's some neat stuff :)!
Mike Gozzo
@uxandrew Thanks Andrew, Enjoy!
Dereck Breuning
Looks very good. Too bad I dont develop iOS apps :P
Rory Reiff
This looks intriguing. Have been looking for a way to create and communicate with a street team of power users, and hoping this might be a better option than a FB group. Or maybe I'm misreading exactly what this does.
Mike Gozzo
@roryreiff You can add the SDK to your app in a few minutes. Once it's set up, you can give your users (or only your power users) the ability to connect directly to your team through Slack without leaving your app.
Rory Reiff
@gozmike oh nice! That sounds incredibly powerful.
Mike Gozzo
@roryreiff it really is, try it out and tweet me if you need any help with it.
Balaji Ramamurthy
Fantastic release @gozmike! Congrats!
Mo Mozafarian
Awesome! Looking forward to trying it out
Benjamin Hardy
Brilliant addition to the Intercom integration! So useful, great work!
Lewis Lebentz
Any chance of developing for Android?
Lewis Lebentz
Now available for Android, my question has been answered!
Josh Robbins
I'm finally using this to communicate with my app's users-- and it has changed the response time. Absolutely love this. Congrats!
Daniël W. Crompton
Looks awesome!
Michael Sparks
Does anyone have an opinion about how Smooch on Slack compares to Smooch on HipChat?
Michael Sparks
You need Front w/ Smooch if you want to get serious about things, I've found. My Slack got cluttered and disorganized.