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p/sendbirdOmnichannel AI for delightful customer service
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Justin Kan

Sendbird AI agent for customer service - Delightful customer experiences with omnichannel AI

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Stop reacting to customer issues. Start anticipating them. Proactive customer service is the future, across every channel - mobile, web, social. Powered by the robust platform behind 7 billion monthly conversations. Transform your customer experience today.

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Justin Kan
Maker
📌
With billions of conversations powered monthly, Sendbird has a unique understanding of what makes for exceptional customer service—and where businesses fall short. They know what customers want, and their new AI agent for customer service delivers just that. 👉 Check them out!
John S. Kim
Maker
@justinkan Thank you Justin for being the believer from our earliest days!
Aaron Price
@justinkan Thanks for finding a solution to automate and better the customer experience!
John S. Kim
Maker
Hi folks, it's John, CEO of Sendbird. We are so so excited to show this to the world today. Our team has been operating the world's no.1 mobile messaging infrastructure for nearly a decade, and along with omnichannel, we're now bring the best of AI agent to the market. A full on omnichannel AI agent for customer service! :) Welcome to the future. We're here to take the customer experience to the next level! 🚀🚀🚀
Jay Song
@doshkim Congrats on the launch! I’ve been waiting for something exactly like this to level up customer support. Having users from all over the world has always made it challenging to provide a great experience when our team is offline. I’ve been thinking a well-designed AI agent could make a huge difference, and it looks like Sendbird nailed it! Kudos to you and the team! 🚀👏
John S. Kim
Maker
@jaythesong Thank you Jay! Really appreciate the support!
Aurora
@doshkim Congrats! Crazy to follow your journey from the early days at Galvanize! Best of luck today
John S. Kim
Maker
@aurorakb thank you Aurora!!
Elly
@doshkim Huge congrats on the launch! Looks super well-built—can't wait to see where it goes!
Mark
Maker
After a decade of partnering with top-tier global consumer brands through our chat API, we’re excited to introduce Sendbird AI Agent—the culmination of our Gen AI expansion over the past year. What sets us apart? Omnichannel support across chat, email, SMS, and instant messaging, combined with a state-of-the-art workflow designer that makes integrating complex workflows effortless. With this Product Hunt launch, we look forward to connecting with more builders. Try it out and let us know what you think! 🚀
John S. Kim
Maker
@markatsendbird Thank you for the amazing work!
Sang Ha Park
Very excited to see Sendbird tackle AI customer service! I expect nothing from the best as they have consistently showcased with their communications product :)
Kevin Chen
Maker
@sang_ha_park Thank you for your comment! Our journey has evolved from developing a user-to-user chat API platform to introducing our AI chatbot product, and now, our AI Agent product. The market has demonstrated that AI is and will continue to be instrumental in addressing customer service challenges, a critical pain point for many businesses.
John S. Kim
Maker
@sang_ha_park thank you Sang Ha!!
Cheryl Chai
Maker
You already know Sendbird is the backbone of exceptional communication. But why stop there? It’s time to turn your customer service into the gold standard 🏅 with the Sendbird AI agent. This is intelligent AI meet enterprise-grade confidence. Delight customer at every turn.
John S. Kim
Maker
@cheryl_chai platinum standard 💍
Ryan Crowe
Top Product
Maker
The story here is incredible. For the past decade, Sendbird's been quietly powering billions of conversations while others were still figuring out how to scale messaging. Guess it's time to raise the bar again. This isn't just another AI launch. This is what happens when you combine the world's #1 messaging infrastructure with cutting-edge AI capabilities. Why wait for the future when you can make it? I'm happy to have played a small part in this launch, and I'm excited to see the ripple effect of customer support up-leveling in the near future.
John S. Kim
Maker
@doctorcrowe thank you Ryan! LFG!!
Marco Doncel
@doshkim This is what hard work looks like! Congrats on the product, looks amazing!
Kevin Chen
Maker
@marcodoncel Thank you for your comment! Under the leadership of our CEO, @doshkim John Kim, we've transformed our AI chatbot into a fully omnichannel AI Agent platform. It continuously learns from user interactions, solves complex inquiries with precision and speed, and empowers our customers with full control to create custom workflows and analytics. We’re excited to support enterprises in delivering faster, more seamless customer service!
John S. Kim
Maker
@marcodoncel Thank you for the kind words Marco!
Tyler Hammer (타일러)
This is an exciting time for Sendbird! We've dominated the chat game, and we're poised to make a big slash in AI!
John S. Kim
Maker
@tylerhammer LFG Tyler!!
Harry Kim
Maker
So thrilled to celebrate the launch of innovative AI agent. I can't wait to see what it can do!
John S. Kim
Maker
@harry_kim with you all the way!
Sean Chang
We revolutionized in-app communication and now we’re redefining customer experience with Sendbird AI agent. Join our launch to access enterprise-grade AI that scales with your ambitions.
John S. Kim
Maker
@sean_chang24 💯💯💯
Jace Son
I’m excited to see Sendbird take communication to the next level with the new AI Agent product. It’s a game-changer for seamless interaction and intelligent automation in customer service. I can’t wait to see how it evolves.
John S. Kim
Maker
@jace_son Thank you Jace!
Jun Shen
The process flowchart (2nd image) is really cool - it makes the tool's usage super clear and easy to understand at a glance. Upvoted and Thumbs up! 👍
Kevin Chen
Maker
@shenjun Thank you! You’re referring to our process for setting up the AI Agent: Build, Evaluate, and Test. With "Evaluate," customers can test workflows and prompts before deployment, eliminating guesswork and ensuring accurate responses. "Test" provides insights into resolution rates and CSAT scores, helping businesses fine-tune their AI agent for even better performance. Details matter when it comes to delivering top-tier customer service, and we believe this product truly raises the bar!
John S. Kim
Maker
@shenjun Thank you Jun!
Kay Kwak
Launching soon!
With Sendbird, we can deliver top-notch customer service! Excited to see how this evolves! 🎉
Kevin Chen
Maker
@kay_arkain Appreciate it! We’re always working to make customer service smarter and more seamless with AI. Excited to see how we can keep improving and bringing even more value!
John S. Kim
Maker
@kay_arkain thank you Kay!!
puoSbarC
Among the many AI agents, this one seems quite useful. I'm looking forward to seeing what new features will be added in the future.
Kevin Chen
Maker
@zenishtar Thank you! Our AI agent is specifically designed to enhance customer service by improving CSAT, deflection rates, and NPS scores. What sets us apart is our true omnichannel capability, ensuring seamless support across platforms. Plus, with our build, test, and evaluate features, businesses have full control over their AI agent. Excited to share more as we continue to innovate!
John S. Kim
Maker
@zenishtar thank you puoSbarC! 😅
Chase Kim
As someone who has worked on building this product, I can't say this enough—early feedback and excitement from customers show we're really onto something special… or even delightful. 😊
John S. Kim
Maker
@chase_kim1 you are turning customers' dream into reality!
Berty Lee
Sendbird AI Agent is a great example of effectively leveraging LLM to set a new standard for customer experience through proactive support and intelligent automation. I’m excited to see how this innovative solution evolves!
John S. Kim
Maker
@berty_lee thank you Berty!
Jeongjin Ku
We're excited to announce the launch of our AI customer service agent, designed to set a new standard in enterprise support. Our solution offers seamless omnichannel support, ensuring consistent and proactive engagement across platforms such as mobile, web, social media, SMS, voice and email. This comprehensive approach guarantees that customers receive timely assistance on their preferred channels, significantly enhancing overall satisfaction. With robust integration capabilities and enterprise-level scalability, our AI agent is equipped to meet the demands of large organizations, providing reliable and efficient customer service.
John S. Kim
Maker
@jeongjin_ku thanks for bringing this to life Jin!
Evan Kim
Sendbird AI Agent will give customers fantastic experiences. We are very excited to launch such a product.
John S. Kim
Maker
@evan_kim Thank you Evan!!
Saeju Jeong
Noom has been a highly satisfied customer of Sendbird, and we are thrilled to see the launch of their new product. Congratulations on your consistent innovation and outstanding execution!
John S. Kim
Maker
@saeju_jeong2 thank you for being our customer!! 🙌 So grateful to have Noom as our partner!
Sung Cho
Looks very promising! There are at least 100,000 companies doing this manually everyday, who can benefit from this AI agent.
John S. Kim
Maker
@sungmoon thank you and 💯 agree!!
Kevin Chen
Maker
@sungmoon Thank you for your comment! You're absolutely right—the market potential for AI agents, especially in customer service, is massive. What’s even more promising is that many of these 100K+ companies haven’t fully recognized or developed solid plans to address key CS pain points like long wait times, extended resolution times, and low customer satisfaction scores. Our goal is to clearly communicate how our product can transform their operations and drive meaningful improvements.