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Sendbird

Omnichannel AI for delightful customer service

•30 reviews•

937 followers

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What is Sendbird?

Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Do you use Sendbird?

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Recent Sendbird Launches

Sendbird AI agent for customer service Delightful customer experiences with omnichannel AI

Launched on February 4th, 2025

Sendbird Calls High-quality voice and video calls inside your app

Launched on May 7th, 2020

sendbird appstore

Launched on September 20th, 2018

View all Sendbird launches

Forum Threads

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2mo ago

Sendbird AI agent for customer service - Delightful customer experiences with omnichannel AI

Stop reacting to customer issues. Start anticipating them. Proactive customer service is the future, across every channel - mobile, web, social. Powered by the robust platform behind 7 billion monthly conversations. Transform your customer experience today.

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8yr ago

Sendbird 3.0 - Fully customizable chat, voice & video APIs for your app 🐦

Ship full-featured in-app chat, voice and video messaging and scale to millions of users globally. 150M+ users in leading digital apps such as Reddit, Delivery Hero, Headspace, Teladoc, Paytm and more chat on Sendbird. Start your free 30-day trial today!

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5yr ago

Sendbird Calls - High-quality voice and video calls inside your app

Built upon the platform that powers over a 100M MAU on Sendbird Chat, Sendbird Calls Voice API and Video API is the fastest way to integrate high-quality 1:1 voice and video calls inside your app. The product includes SDKs for Android, iOS, and JavaScript.

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Review Sendbird?

4.9/5 based on 30 reviews

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Maker reviews of Sendbird

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Reviews

•1 review

This product is user-friendly and straightforward to implement, particularly with the new AI Agent that enhances customer experience (CX). Drawing from my background as a CX agent, I find the product very intuitive. The team actively seeks feedback to improve functionality. Numerous enhancements are underway for a company with a strong infrastructure established for compliance, security, and trust.

2mo ago

•1 review

Sendbird Ai Agents can be deployed in-app and web with upcoming support for omni-channels. It is the next big wave beyond generative ai chatbots

2mo ago

•1 review

The integration of AI into customer service can really transform user experience. Sendbird’s approach seems well thought out, especially in how it balances automation with a human touch.

2mo ago

•8 reviews

Helps developers create awesome, flexible messaging features for apps easily.

1yr ago

•1 review

I am excited and eager to see the next journey of Sendbird AI Agent.

2mo ago