Record 3.0 - Support layer built for B2B SaaS

Record is a Customer Support layer built for B2B Saas that automates the resolution process using AI. Records collect, visualize, investigate, and provide insights on user sessions and logs while creating one source of truth for collaboration.

2yr ago

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Ohad Ronen

Record

Maker

📌

Hello, Product Hunt community, I'm Ohad, the founder of Record. 👋 A year ago, we launched Record for the first time. In the months that followed, we onboarded and talked with hundreds of teams while continuing to add more and more requested features. We now have 1000+ companies using Record as their main support layer for doing support. I am always saying that If we weren’t software engineers, we probably would have been bug farmers. but no more, I am happy to introduce Record 3.0 We've noticed a significant problem in the industry - R&D teams spend 20% of their time dealing with technical issues, resulting in massive losses. This is why we created Record. An intelligent layer that like a doctor, can collect data, understand and suggest the best course of action in no time? This is us. Record is an AI-powered Customer Support layer for B2B SaaS. It collects and analyzes user session data, providing insights and suggestions for action while providing one source of truth for collaboration when it comes to user issues. This allows support teams to focus on delivering excellent service, while other teams can concentrate on growth! With Record, you can ⚙️: 🏓 Cut the ping pong and have a crystal clear look at the issue - Request your users to record intentional session recordings or captured them on the fly directly from the product with all the data needed (Console logs, Network request and response, window attribute, page history, custom data, clicks, and much more) 💎 Proactively identify and prevent user issues - use Record investigation to find what you need when you need it and create groups based on various parameters like console error keywords or a specific user. 🔍 Stop wasting time searching or finding the wrong lead - Use Record AI to identify the root cause of any user issue from countless data and get suggestions for fixing it without going through all the logs! 🌶️ Understand user sentiment, and customize the platform to your needs. 🧬 Integrate with your support and logs preferred systems: Monday.com, Zendesk, Intercom, Salesforce, Sentry, Datadog, and Slack We've put a lot of effort into creating a product that we believe will make a difference. But we know there's always room for improvement. We believe in community power and would love to hear your feedback and suggestions. Thank you to all the members of the Product Hunt community for your engagement and enthusiasm. We're excited to be a part of this vibrant and innovative community. • Here is a full knowledge base to see what you can do with Record: https://torecord.it/docs • We will be going live on Linkedin at 11:00 IST to answer questions and show a product demo: https://www.linkedin.com/events/... As thanks for all your love and support, we’re making the product FREE (🙌 as in free forever) for everyone in the Product Hunt community who registers before the end of August!!