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Record

AI-powered Customer Support for B2B SaaS

4.5•11 reviews•

869 followers

AI-powered Customer Support for B2B SaaS

4.5•11 reviews•

869 followers

Visit website
Customer support tools
•
Issue tracking software
•
Data analysis tools
Record is an AI-powered Customer Support layer for B2B SaaS. It collects and analyzes user session data, providing insights and suggestions for action while providing one source of truth for collaboration when it comes to user issues.
  • Overview
  • Launches2
  • Reviews11
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Company Info
torecord.it
Record Info
Launched in 2022View 2 launches
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p/record
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Record Launches

Record 3.0
Record 3.0 Support layer built for B2B SaaS

Launched on July 17th, 2023

Record 3.0 was ranked #2 of the day for July 17th, 2023
Record 3.0 was ranked #2 of the day for July 17th, 2023

Do you use Record?

4.5
Based on 11 reviews
Review Record?

Record is praised for its user-friendly interface, seamless integration, and strong privacy measures, making it a valuable tool for improving customer support efficiency in B2B SaaS. Users appreciate its ability to swiftly identify root causes of issues and provide actionable suggestions, reducing unnecessary back-and-forth communication. The recent launch of Record 3.0 has been well-received, with users noting its potential to revolutionize customer interactions by proactively addressing user issues. However, there was a complaint about unsolicited email list inclusion.

Irayadin yafeItay Hilel
+8
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Pros
AI-powered support (2)
root cause analysis (2)
user-friendly interface (2)
Ira
Ira
•1 review
As Head of Support, I've been searching for the right tool to improve team efficiency and case resolution. Record's user-friendly interface, smooth integration, and rigorous privacy and security make it stand out among the many possibilities. Any support team needs this tool to revolutionize customer interactions and ensure a flawless support experience.
Report
2yr ago
Itay Hilel
Itay Hilel
•1 review
Wow!
Report
2yr ago
Ohad Ronen
Ohad Ronen

Record

Thanks!
Report
2yr ago
Florian Walther
Florian Walther
•1 review
Put me on their email list without my permission
Report
2yr ago
Ohad Ronen
Ohad Ronen

Record

Sorry for that, it might be a misunderstanding. Can you share your email address with Team@torecord.it and we will investigate how does it happen?
Report
2yr ago