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p/question-baseTurn Slack into a knowledge base with generative AI
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Samar Ali

Question Base - Answers and documentation in Slack

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❗️This is the AI revolution in knowledge management ❗️ Writing documentation is painful 😰 and so is reading it 🫠 This AI documents knowledge as you chat in Slack + Automatically answers employees' questions ✅ Works with Notion, Zendesk, Intercom too.

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Yana Tornoe
Maker
Dear PH community, since the launch of the new updates to Slack and Salesforce this September, we've been 👏 in excitement! AI Assistants and Agent are elevating this platform to new heights. Slack is already the backbone of many startups. Now with the power of AI this platform is becoming a collaborative knowledge base. With Question Base, startups can: - 📚 Build a knowledge base while chatting - ✅ Instantly answer questions in channels - 🔎 Integrate their existing docs from Notion, Intercom etc into Slack We are super excited about this release! 😊 🚀 It solves our own problem and the problem of many fellow founders. We know that good documentation is the way to scale up business operations but doing it is just too time-consuming and never a priority 🫠 That's why we built Question Base to be a frictionless capture of the knowledge teams already share in Slack. Give it a try with the FREE plan. We'd love to hear your feedback! 😻 What do you think about Slack acting as your knowledge base?
Yana Tornoe
Maker
@francescod_ales I love your reviews! You're doing awesome job! It's hard to keep up with so many new exciting tools.
Yana Tornoe
Maker
@lucas_edwards1 Thank you for support, Lucas! We've poured a lot of heart into it.
Yanlin Wu
Congrats on the launch! Does it mean that I can build a data base for the problems encountered during working, and create the documentation for new members? It would save a lot of time and avoid making the same mistakes! All the best to you!
Antonio Stoilkov
That's a great idea. We're a small team but I feel it makes sense for us as well as we constantly forget about things we've discussed in the past. Can it always save or maybe just look at all the past history? I'm ok with suggestions that won't be perfect. I feel like it can be a great tool for details you've forgotten.
Yana Tornoe
Maker
@antoniostoilkov Hey Antonio, Stefan is crazy about IntelliBar! Good job! You are fully in control what to save and what not. It extracts the information from a let's say a company update and makes a few Q&A drafts with the most useful information from the post. You can click to save whatever you deem important and reusable.
Stefan Vladimirov
Maker
@antoniostoilkov exactly! We are the same. We keep sharing good stuff on Slack and before we would loose them in history.
Stefan Vladimirov
Maker
Why hello there, dear Hunters! I am so excited to finally share with you our latest 2024 Autumn Release: the "New York Edition." If you are a team that loves Slack and uses it to share everything from updates to insights and links—this is for you. You might be wondering, why New York? Just like the spirit of NY—where the streets hum with energy and the air is thick with the promise of bold ideas—your Slack does too. We designed this update specifically with startups and high-performing small teams in mind. You are busy, and documentation is never a priority. Yet, you share product updates, releases, decisions, insights, and customer conversations (or links) on Slack every day. Unfortunately, they often get lost in history… Question Base lets you save and document as you chat. Simple as that. Every time it detects information worth saving, it will chime in and suggest that you save it—thanks to AI. It feels like having a designated member on your team focused solely on documentation. We’re excited to offer a free plan, and for our community on Product Hunt, we have a special 20% discount on the first year of the Pro plan.
Jing Li
What a great idea! Do you have plans to integrate it into Discord in the future?
Yana Tornoe
Maker
@jing_li10 For sure. Is your company on Discord or is it a community?
Yana Tornoe
Maker
@jing_li10 nice! There must be tons of know-how, useful links and good answers in the chat
✴️Nazir Yusifov✴️
Awesome 👏🏻 Wish you project all the best! Waiting implementation of that product in my project!
Yana Tornoe
Maker
@yusifov Good luck with the upcoming launch! Exciting times ahead!
Bertha Kgokong
Great stuff, congrats to the team on your launch day
Nancy Le
Love the innovation! Your AI-powered knowledge management solution is a game-changer, especially for teams that struggle with tedious documentation. So, how does the AI engine learn from Slack conversations to document knowledge? And can you tell me more about the integration with Notion, Zendesk, and Intercom - how seamless is the experience? 🤔
Yana Tornoe
Maker
@nancy_autonomous Great questions! People remain in control of their content. So the AI detects that there is a useful link in a post and generates a helpful draft - kind of "Hey, I found this link to the new brand colors i this thread. Do you want to save it for later?" The person who shared the information can click save and next time someone asks this question, the bot will respond automatically with your verified answer - "Hey, this is what Jane saved about this topic 2 weeks ago..." The integrations with other tools like Notion etc. work in a way where you can say which docs you want to have the AI to look up answers from and then it will automatically check for information there, as well and relate in Slack when someone asks a question.
Federico Ken Kawashima
This is great!!! Slack is the tool we use as communication. Is way easier to manage the knowledge using this platfrom... Plus most unstructured knowledge comes from converstions that happen in Slack.
Yana Tornoe
Maker
@federico_ken_kawashima Spot on! Thanks, Kawa! 👏
Mitko Ivanov
It took me about two weeks to build a new habit around using QuestionBase; however, it was completely worth it. I'm excited about the new functionalities and looking forward to trying them very soon!
Yana Tornoe
Maker
@mitko_ivanov1 YES, let's get you to success and turn this 70 pages of documentation into answers right there where your team works in Slack!
Stefan Vladimirov
Maker
@mitko_ivanov1 keep up the great work! It takes time to build good habits 👏👏
Lyudmila Popova
@yanatornoe Congratulations with the launch, I am wondering, does this tool only recognize English or does it work with other languages as well?
Yana Tornoe
Maker
@lyudmila_popova Hi, thanks for the good question! It can be configured to work with the language of your team. You just need to ping us about it. We have clients in Danish, Bulgarian, Czech and more.
Stefan Vladimirov
Maker
@lyudmila_popova really good question. It works with 100+ languages. You can even ask your question in Bulgarian and it will pull out the saved answer in English.
Sakshi Pratap
Congrats on the launch! Seems like a much needed product. The integrations make so much sense.
Yana Tornoe
Maker
@sakshi_12 thanks for the support! We're big fans of Hexus and so glad we met Sham!
Stefan Vladimirov
Maker
@sakshi_12 thank you! What’s your knowledge tool stack?
Ashit from Draftly.so
Congratulations on launch @yanatornoe. Interesting product. Curious - how do you prevent any team member from manipulating the data? Meaning, after the info is added to the KB, does it go through the approval process?
Stefan Vladimirov
Maker
@yanatornoe @ashitvora good question Ashit. You can set permissions to which members from your team should have editor rights. Meaning who can save info and edit it. We currently do this per customer basis, and have the feature on the roadmap.
Jonathan Viet Pham
Congrats on the launch of Question Base! Automating knowledge documentation and answering employee questions via Slack is a brilliant solution. How does the AI handle more complex questions that may require deeper context from Notion or Zendesk?
Yana Tornoe
Maker
@vietpham This is a super good question. It really depends on the data of your company inside Notion and Zendesk. The bot is very versatile and can be instructed to: - Use specific docs & folders to browse through and generate an answer with references - Simply reference the user to the specific document when they ask in Slack
David Patrykowski
It looks cool and would be definitely helpful to save time, good luck!
Yana Tornoe
Maker
@david_patrykowski yes, please, give it a try and see if it can help your team. It's very easy to set up.
Tihomir Valkanov
Congrats on the new release!!! Awesome video!!! New York release... I love it!
Yana Tornoe
Maker
@tihomir_valkanov1 One day, we will meet you there ;)
Saiteja Bellam
Does it also give answer from existing documentation?
Olena Variacheva
I recommend Question Base for your business if you want to simplify knowledge management in your team! This is a great way to reduce the time spent searching for information and increase team efficiency.
Stoyan Staynov
Congrats on the launch! Excited to see how Question Base evolves - definitely a game changer for Slack users.
William Scott
This is exactly what our team needed! Documentation has always been a struggle, and having an AI tool that integrates seamlessly with Slack, Notion, Zendesk, and Intercom is a huge relief. Automatically answering questions would save so much time and reduce the back-and-forth. Excited to give it a try and see how it improves our knowledge management!​⬤