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Parlor
p/parlor
A Feedback Management for teams who care about their users.
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Keith Frankel
Closing the User Feedback Loop — 10 rules for communicating with customers about their needs
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In this free, ungated guide from Parlor.io, we explore 10 lessons for better customer communication which you can adopt in your own feedback process. Learn how to manage users’ expectations while providing scalable transparency across the entire feedback loop.
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Keith Frankel
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Hey everyone! Keith here, CEO of Parlor.io. Hope you're all doing well. A few weeks ago I posted a guide that my team created for organizing and measuring the impact of customer feedback (part of our core product is a feedback management system). It was lovely to see how well received that was by the Product Hunt community, so I figured I'd go ahead and share our follow up to that resource! It's a 20-page guide focused on how to close the feedback loop with customers. It's totally free, and we've made sure not to gate it behind any forms. (So, you won't be hounded by our sales team haha.) Hope some of you find it helpful as you navigate your own feedback management process. As you explore, if you'd like to ask us any questions, we'd obviously love to chat. Feel free to reach out on our website, or just email me directly – keith@parlor.io. I'm a recovering former PM, but I still love to chat with fellow product folks. Have a great day!