Pete and I really enjoyed talking with three very sharp people about their bots that help customers. The first conversation here is with Michael Schneider from Service, a bot with humans in the loop that intercedes in customer disputes. Our second conversation is with Alyx Baldwin and Rachel Law, founders of Kip, a bot that coordinates purchases within teams.
Kip: http://kipthis.com/
Service: https://getservice.com/
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Lean Customer Development