Triage insights with the new project filter
We’ve added a new filter to the Project column in your Inbox, making it easier to triage insights quickly.
Here’s what you can do:
My projects: Quickly view insights relevant to projects you own.
New projects: Spot fresh opportunities not yet on your roadmap.
Single project deep dive: Zoom into a single project to review related insights efficiently.
This update helps you maximize insights-per-second, so you can spend more time delighting your customers!
Give it a try and let me know what you think!
Recent updates:
We’ve rolled out several updates in the past few months. Here are the highlights:
Trends 2.0 powered by your Project organization
✨Kraftful Inbox✨
Unified insights from all your sources in one place.
Auto-suggested projects with one-click sorting
Inbox analysis refreshes daily into ONE list of unique insights with a clear count of mentions across all your sources.
Historic insights neatly grouped by month under All Insights
Bugs as an insight category for support sources.
Repository page that also shows volume of feedback by source over time.
Deal sizes now sync directly from Hubspot to show you the revenue impact of your product work.
Ongoing sync for Zendesk, Intercom, Gong, Hubspot, Slack, Salesforce, and Freshdesk is now available on our Enterprise plan. Ping our team to learn more.
Ask AI now has verbatim user quotes.
New integrations with Discord, Reddit, Twitter (aka X), Amazon, and Slack channels.
Ability to hash PII on enterprise accounts. Reminder: we’re SOC 2 Type 2 compliant!
All your original user mentions now automatically translate to English or your preferred language!
A visual chart of trends across your feedback sources over time.
Turn insights into PRDs and user stories and sync to Jira or Linear.
Organize insights into projects and create a roadmap with Now, Next, Later.
AI-generated surveys and user interviews that collect and analyze feedback from thousands of users in minutes.
Improved analysis with the new GPT‑4.1 models.
Try it out and let us know what you think!
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