Introducing Kraftful Repository 🔍 ‌

We’ve heard you! You want an easy way to access all your raw customer feedback in one place.

Introducing ✨Kraftful Repository✨

Kraftful Repository will roll out gradually to all users over the next few days.

Easily view all your feedback sources, click through directly to raw feedback, rename, and delete sources as needed.

And that’s just the beginning. We have more exciting repository features coming soon. Stay tuned!

Recent updates:

We’ve rolled out several updates in the past few months. Here are the highlights:

• Deal sizes now sync directly from Hubspot to show you the revenue impact of your product work.

• Ask AI now has verbatim user quotes.

• New integrations with Freshdesk, Discord, Salesforce Service, Gong, Intercom, Zendesk, HubSpot, Reddit, Twitter (aka X), Amazon, and Slack channels.

• Ability to hash PII on enterprise accounts. Reminder: we’re SOC 2 Type 2 compliant!

• All your original user mentions now automatically translate to English or your preferred language!

• Connect Slack to get weekly updates on what your users need or already love posted to any channel.

• A visual chart of trends across your feedback sources over time.

• Turn insights into PRDs and user stories and sync to Jira or Linear

• Organize insights into projects and create a roadmap with Now, Next, Later.

• AI-generated surveys and user interviews that collect and analyze feedback from thousands of users in minutes.

• Improved analysis with the new GPT‑4.1 models.