đ Bugs as a feature!
Weâre shipping Bugs!
Yes, but itâs a feature, not a bug đ
Your feedback from Zendesk, Intercom, Hubspot, Slack, Salesforce, and Freshdesk now automatically groups into a dedicated Bugs category. Youâll quickly see your most frequently reported issues, along with deep-dive reports for easier debugging.
Like other insights, youâll know how many users reported each bug, the revenue impact (if your dataâs connected), and can click through to see bug reports verbatim, in context.
Also heads up: ongoing sync for these sources (Zendesk, Intercom, Hubspot, Slack, Salesforce, and Freshdesk) is moving from the Team plan to our Enterprise plan. You can still connect and run one historical analysis (up to 60 days) on any plan, so youâll get a clear idea of how it works. When youâre ready for ongoing insights, just ping our team about Enterprise.
These improvements pave the way for an even bigger Kraftful update dropping soon, designed to make feedback analysis and product planning easier and way more impactful. Stay tuned!
Recent updates:
Weâve rolled out several updates in the past few months. Here are the highlights:
Repository page that also shows volume of feedback by source over time.
Deal sizes now sync directly from Hubspot to show you the revenue impact of your product work.
Ask AI now has verbatim user quotes.
New integrations with Freshdesk, Discord, Salesforce Service, Gong, Intercom, Zendesk, HubSpot, Reddit, Twitter (aka X), Amazon, and Slack channels.
Ability to hash PII on enterprise accounts. Reminder: weâre SOC 2 Type 2 compliant!
All your original user mentions now automatically translate to English or your preferred language!
Connect Slack to get weekly updates on what your users need or already love posted to any channel.
A visual chart of trends across your feedback sources over time.
Turn insights into PRDs and user stories and sync to Jira or Linear
Organize insights into projects and create a roadmap with Now, Next, Later.
AI-generated surveys and user interviews that collect and analyze feedback from thousands of users in minutes.
Improved analysis with the new GPTâ4.1 models.
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