Neo - Self-improving support that evolves with each customer query
Neo is an AI customer service agent that learns from every interaction. It learns from every customer interaction to handle similar queries in the future. This continuous learning reduces human intervention over time, making your support more efficient.
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Meetingly
Interesting... I was looking though Intercom's AI offering and its very nice to see that there is new players in the game.
Intercom is amazing, however it's pricing can be a little steep once volume and team grow a bit.
I am curious about what made you pick the X AI interactions / Seat pricing model. One potential challenge with that is that I might want to add team members who are not in the support team but occasionally need to assist on some tickets (i.e. engineering team lets say). They wont use up their monthly quota. It would be quite attractive if the quote form each seat was shared across the account rather than only limited to that one user if that makes sense.
Otherwise, looks really good. I like how even with this initial launch you got quite a few advanced features - I.e. the knowledge base editor looks good. I wonder how well the AI can learn and use the knowledge added to the knowledge base...
I will bookmark this for when I am closer to my product launch and give this a good try and see if this can work well as an alternative to Intercom.
Congrats on the launch.
Meetingly
@andriusbartulis You made a great point about the pricing model. I'm still testing multiple pricing models to see which one works better. What model do you recommend that most users will love?
@amine_khaoui I think your model would work, especially if each seats AI operations allowance was added to the account. Though it's a small detail and probably would not hold me off using it.
A pricing/feature comparison table against Intercom and other top solutions might also be useful.
I.e. be clear on who this is the right tool, and who should better keep using Intercom (i.e. got complex workflow automation needs? use intercom, don't need workflows and want to focus on AI assisted flows? use KitoAI).
Also for instance Intercom charges an extra per seat monthly charge on top of base charge if you want the AI copilot access, so the overall cost would be more expensive.
But working all that manually is tedious so a feature/pricing comparison table might be really useful to convert users on the fence between the established solutions and KitoAI.