Hey PH community 👋 Super stoked to bring YouTrack Helpdesk to the wider tech & startup networks today! If you haven't heard about YouTrack, here's the tl;dr: It is a project management and team collaboration solution packed with features to streamline your work and increase productivity. Trusted by world-class orgs like HP, Samsung and Ferrari etc. Today, they're bringing a new tool to Product Hunt. It's called YouTrack Helpdesk. YouTrack includes a ticket-based Helpdesk solution that lets your support agents help unlimited numbers of external customers or maintain service desks for internal users. Key features include multiple support channels, exclusive tools for support agents, and service-level agreements. With Helpdesk, you get the essentials to organize your support or service desk processes in YouTrack and save your team the time and effort of switching context – support tickets are easily managed next to other projects in your organization. I recently got a chance to check out the demo from the team and I was instantly impressed. The YouTrack Helpdesk team is here today. Feel free to drop any comments, questions or suggestions below ⤵️

Hey Product Hunters, We’re happy to introduce YouTrack Helpdesk by JetBrains to help you organize your external customer support system or internal service desk. Every team can get started for free with 3 support agents and unlimited reporters. With the new YouTrack Helpdesk, support or service desk agents together with the other team members involved in the support process get the essentials they need to work with tickets. Moreover, your external and internal customers will get an experienced end-to-end support service, from the moment they send a request to the moment the query is resolved. Here’s a glance at how your customer support process might look: 1️⃣ Customer requests can be collected through emails or a customizable form that you can build into a website or internal portal. These requests then arrive in the helpdesk project as tickets. 2️⃣ When working on tickets, your support agents can leverage an internal and external comment feature, automated signature and answer templates, SLA controls, and other features. Ticket updates are delivered to customers via email or a YouTrack URL, where reporters will get access to their tickets and the public Knowledge Base content. 3️⃣ Other team members can help agents with tickets by collaborating via internal comments and get an overview of all support projects with reports and customizable dashboards. Feel free to check out all product features on our web page, and please reach out with any questions you have in the comments. We would really appreciate your support on such an important day for the whole team 😊

Congratulation on the launch of YouTrack Helpdesk! impressed with your offer of free access to the tool for a team of 3 support agents.

YT team, I greatly value the flexibility offered by your SLA. HubSpot falls behind you in this regard. Keep up the good work. We're soon launching a major FinTech product in Germany, and high-ticket load customer support is crucial. I'll show your product to the team, it looks really enticing.

Super!!! I love it.

Congrats on the launch! Is indeed a very 'crowded space' but it you get it right you will make it. Essentials from first sight: - CRM integration - see all customer journeys and needs - Channels to create a ticket. The form is a very good idea but the business needs to go further: chats, socials, email. etc Love the workflows and automation. IS the most important part to gain productivity. Alerts, and notification for too-long waiting tickets are a must so going in the right direction.

Congrats on the launch guys and wish you luck!

Congrats on the launch! It's a great addition for those already used to YouTrack for project management.

big fan of JetBrains! good luck team!

Congratulations o the launch!

Great concept! How about adding a feature to collect customer feedback directly within YouTrack Helpdesk? This way, teams can further improve their support processes and enhance customer satisfaction.

super!!! I love it.

Congrats on the launch, guys 🙌

We have been using YouTrack for at least 10 years, it is great product and we prayed for this feature. Finally it is here, perfect.

Congratulations on the official launch of your Product Hunt project! It's a remarkable accomplishment. How do you envision your project impacting the market?

Awesome product! YouTrack Helpdesk's features are really beneficial, and no doubts it can help you grow with insights it provides! Big congrats to the team on the launch! Great work, good luck! 💪✨🍀🥳