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Nandini Gounder

Customer Experience Trends Report 2021 - 5 Step Playbook to Transform Customer Experience by Haptik

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An ultimate guide from CxOs and industry veterans with a 5-step playbook on how to transform the Customer Experience landscape for businesses in 2021 and ahead.

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Nandini Gounder
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This ebook shares the learnings and experiences of a diverse set of CxOs as a part of their journey to identify feasible, realistic solutions to solve the challenge of repairing a broken customer experience and scaling high-volume customer queries with AI Automation. This expert guide covers: 1) Insights on emerging CX trends and their impact on strategic priorities of CxOs.📈 2) Expert predictions on how consumer behavior and expectations are going to evolve in the next 5 coming years.📊 3) 5-step playbook any CxO can follow to build a successful CX Transformation Initiative.🚀 4) Key metrics to evaluate the success of a project.💯