Gleap Knowledge Base - Build your help center for lightning fast customer support

Hey everyone, It’s me again, Gleap’s founder 👋 I am extremely excited to introduce our knowledge base to the Product Hunt community. This special day has been in the making for a couple of months now. Thanks to the great user feedback we receive daily, we were able to refine Gleap. Today’s help center release is a big milestone in our vision to turn Gleap into a developer suite supporting the whole development lifecycle. Besides receiving flawless bug reports, running micro surveys and asking users for feature requests, you can now set up your own help center to make it easy for users to find answers to all their questions. 💡 Gleap’s knowledge base magic - Divert repetitive customer requests and answer one third of incoming questions by referring to the right help article. - Create articles in minutes with our visual editor. - Deliver your database articles anywhere directly in your product. Be it websites, apps or via live chat. - Style the Gleap knowledge base with your logo and colors and choose your own subdomain. - Use your own domain Here’s to our amazing user base and the whole team - this would not have been possible without you! The whole team will be hanging out in the thread today to answer any questions you might have and to listen to your feedback. See you in the comments below, Lukas

This is one great tool for sure! Love it 😍. Keep up the amazing work you're doing @lukas_bohler and the rest of the gang 💪.

I love Gleap so much! It's really a product with an incredible value. I started to use it last year mainly as a bug reporting tool, but since then, so many features were added and improved! I can say today that I have built a big part of my services around it: a click on my "contact" button triggers the Gleap widget! I install Gleap on every website made by my agency. The widget is only visible to WordPress admins so my client can report bugs, or change requests directly with automatic screenshots or video! I just had few hours to test the knowledge base feature and I am already so exited to add it to my widgets : branding, cname, multilingual, SEO visibility : it has it all! I just need time to add the content there. I am literally blown away by this team listening to their users, and the development pace of this already amazing product. Congrats! 🎉

@vishal_godhwani Please check this out, Congrats on your launch!

You guys are doing an excellent job. I love how involved you are with your product and the top-notch support you deliver. Gleap is for me the most powerful tool to communicate with our customers in any kind of way.

Congratulations on the release! Keep up the great work!

Very nice product especially you need you need to collect feedback and share your product's vision with your users! Congrats.

Great Product! Congrats on the launch team!

Love your platform, happy to be a customer of Gleap! 💜

We are using Gleap to streamline our product development process. It is a great tool! We have had a fantastic experience using it. We thank the Gleap team and wish them all success.

Awesome feeback tool! Awesome support! Thank you Gleap Team

This is a fantastic product; the team is very responsive to your requests and implements them quickly. I am amazed that they are able to roll out so many changes while keeping the platform stable. I have many uses for Gleap for various projects but my biggest is a major government project with 30+ active individuals and using Gleap to manage the rapid web development and user feedback via Gleap's Kanban board feature. With this new knowledge feature, it will certainly assist when the system goes live! Keep up the good work and kudos to the Gleap team!

Congrats with launch! Nice design, but can it be customised to a website's style a bit?

Hey there, Really excited to be back on Product Hunt and celebrate the launch of Gleap’s knowledge base with y’all. We believe that building lasting customer relationships is more important now than ever, which is why we listened to our users and built a help center to speed up customer support. Of course, the knowledge base is just the beginning. Gleap really supports the whole development lifecycle: - Users can report bugs with the click of a button or by shaking their phone. - Development teams get flawless bug reports logged with all the technical and visual data allowing them to fix bugs at light’s speed. - Let users vote on feature requests with your very own product roadmap board. Share your board or even embed it on your website. - Run in-app and on-site surveys to increase customer satisfaction or find product market fit. Your response rates will skyrocket. - Chat with users live now or reach them via email later with our live chat feature. I cannot wait to see what everyone here has to say. Cheers, Isabella

There's no other way to put it: I love Gleap. We've been using it for one of our SaaS for about 2 months and we're really happy. And (unrelated to the PH launch) we just installed it on our second SaaS this morning! Can some things be improved? Of course, but the the team is very reactive on the other end so you know you're in good hands.

Hey Lukas! The product looks great and will be super helpful to a small team that can't hire additional support for user queries. I will check this out. Good luck :)

congrats on the launch!!

Great achievement! <3

Gleap is a game changer for our apps, as well as our clients! The team over there is super helpful and dedicated to fixes and updates. You can really tell they care about their product :)

I love Gleap a lot! :) It keeps on getting better. ;-) Thanks @lukas_bohler!