I'm using a few methods:
Customer calls
Feedback survey from newly registered users
Discord community
Public roadmap
G2 reviews
The best ones are simple surveys and customer calls but we have a lot of users so it depends on which stage is your product in. Are you just starting?
There is a range of methods to gather feedback, including user interviews, surveys, A/B testing, social media monitoring, and customer support interactions.
We also leverage product analytics to gain insights into how users are interacting with our product and where they may be encountering issues.