One of the books that had the most impact on me was "Thinking, Fast and Slow" by Daniel Kahneman. This book explores the two thinking systems that guide our decisions: the fast, intuitive emotional system (System 1) and the slow, rational, logical system (System 2). Kahneman provides valuable insights into human cognition, trust, and decision-making processes by explaining how these systems work and how often they fail. This understanding has greatly influenced the way I interpret and respond to human interactions, decisions and actions, allowing me to provide ever more effective support.