Goal: Reveal the most compelling parts of their customer story (and provide you with a persuasive piece of content), without boring them with an endless list 🥱
👉 1. Please could you introduce yourself and your role at [company name]?
Essential for context and credibility. Plus if you’re requesting video testimonials (like me) it gives them a chance to warm up on camera.
👉2. What problem were you facing that made you seek out [company/ service] and how did [company/ service] help you overcome those problems?
Relatable pain points will resonate. Position yourself as a solution.
👉3. Would you recommend [company/ service] and if so, who to?
People often forget the ‘who to’ part and miss a valuable opportunity to namecheck their ideal customer.
👉4. What was the best thing about [company/ service]?
Time to uncover the magic.
👉5. Is there anything else you would like to tell us?
Don’t leave a single stone unturned. Sometimes the best (and most unexpected) answers come from this question.
What did I miss? Let me know what questions you ask.